Guest Service Supervisor

2 weeks ago

Mumbai, India Radisson Mumbai Andheri MIDC-Food & Beverage Full time

**CONSTITUENTS**
- Guests
- Employees
- Vendors
- Local Community

**INDICATORS OF SUCCESS**
- Sufficient supplies of dishware, glassware and pots and pans for food and beverage service.
- Cleanliness of kitchen and cafeteria areas at or above Brand standards.
- Smooth and efficient operation of Steward Department.

**AREAS OF RESPONSIBILITY**

Assists in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group’s overall mission, vision values and strategies
- Establishes rotating cleaning calendar for special cleaning projects and manages staff to clean accordingly.
- Assists executive committee in establishing stewarding budget
- Maintains controls to guard against theft and waste

Ensures smooth operation of kitchen department
- Directs cleaning of floors and work surfaces daily
- Properly staffs stewarding to forecasted department business to ensure coverage while minimizing cost
- Trains staff on use of dishwashing and other cleaning equipment and processes
- Ensures trash is removed promptly

Maintains supplies and equipment for cafeteria and Food and Beverage Department
- Maintains levels of Stewarding stock, makes requisitions and obtains approval as needed
- Assures proper distribution and storage of supplies
- Monitors supply of clean dishware, glassware, pots and pans
- Takes steps to ensure kitchen and restaurant have needed supplies
- Checks cleaning equipment daily and reports any problems to maintenance department for repair
- Researches new products and supplies and works with vendors to test and make recommendations to management
- Prevents insects and mold by maintaining cleanliness of prone areas and taking steps to correct when necessary

Develops and implements strategies and practices which support employee engagement
- Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures
- Attends work on time as scheduled
- Follows hotel grooming and hygiene standards
- Minimises safety hazards by following all safety rules and procedures
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate
- At all time projects a favourable image of Brand to the public

***

**REQUIREMENTS**
- High school diploma required, bachelor’s degree in hospitality preferred
- Minimum one-year experience in hotel/restaurant food and beverage
- Excellent oral and written communication skills
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Able to resolve conflicts with guests, supervisors and employees
- Able to multitask and work well under pressure

INDFOH

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