Guest Service Associate- Front Office

4 weeks ago


Navi Mumbai Maharashtra, India Marriott International, Inc Full time

**Job Number** 24083959

**Job Category** Rooms & Guest Services Operations

**Location** Marriott Executive Apartments Navi Mumbai, D-33, Turbhe, Navi Mumbai, Maharashtra, India VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



  • Mumbai, Maharashtra, India AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Mumbai, India Svenska Design Hotel Full time

    Job Description The Guest Service Associate - Front Office is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty. All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last...


  • Juhu, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest Relationship Associate Exp: - Hotel management (Fresher) salary: 18k-20k A professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Monday to Friday **Experience**: - total...


  • Navi Mumbai, Maharashtra, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - Front Office Associate: Hotel** **Job location: - Navi Mumbai, Maharashtra** **Salary: - 15,000-25,000 Per month** **Experience: - ** **Total experience: - ** - 5 years of experience in a customer service or front desk role, preferably in the hospitality industry **Minimum experience: - ** - 1-2 years of...


  • Mumbai, India AccorHotel Full time

    Job DescriptionThe Guest Service Associate- Front Office is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty. All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last...


  • Mumbai, India Accor Full time

    Company Description Job Description The Guest Service Associate- Front Office is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.  All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the...


  • Mumbai, India Accor Full time

    Company Description Job Description The Guest Service Associate- Front Office is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.  All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the...


  • Mumbai, India AccorHotel Full time

    Job DescriptionThe Guest Service Associate- Front Office is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty. All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last...


  • Mumbai, Maharashtra, India AccorHotel Full time

    **Company Description** Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite - an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...


  • Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...


  • Bavdhan, Pune, Maharashtra, India Front Office Full time

    **Qualification**: Degree / Diploma in Hotel Management & or any Graduate/Post Graduate, MBA having an experience in Leisure and Hospitality Industry. - **Department**: Front Office - **No. of Openings**: 02 - **Work Experience**: 2-3 Years


  • Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Qualification: Diploma /Degree in hotel management(fresher) Age :21-25yr salary: - 16k-18k The Guest service associate is about in charge of daily box office operations, phone and reception duties ,ticketing systems ,theatre volunteers and general office assignments as needed. Pay: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Health...


  • Mumbai, India Radisson Mumbai Andheri MIDC-Rooms Full time

    **Purpose**: To create 100% guest satisfaction by providing efficient and effective front desk service. To perform duties to maximise the business outcomes of the hotel. **CONSTITUENTS** - Guests - Employees **INDICATORS OF SUCCESS** - Achieving Rev Par Goals. - Customer Satisfaction and Loyalty Goals (Medallia Score, Comment Cards, Annual Quality...


  • Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest service associate experiance : frescer skill: - Good english communication required from Hostel management sector. **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's...


  • Mumbai, India AccorHotel Full time

    Job DescriptionAs a Guest Service Associate, you will play a pivotal role in delivering personalized service and creating unforgettable experiences for our guests at Fairmont Mumbai. Your warm demeanor, attention to detail, and dedication to exceeding guest expectations will contribute to the success of our hotel.Key Responsibilities:Warm Welcome: Greet...


  • Pune, Maharashtra, India Hilton Full time

    A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an...


  • Mumbai, India Radisson Mumbai Andheri MIDC-Rooms Full time

    **CONSTITUENTS** - Guests - Employees **INDICATORS OF SUCCESS** - Achieving Rev Par Goals. - Customer Satisfaction and Loyalty Goals (Medallia Score, Comment Cards, Annual Quality Review). **AREAS OF RESPONSIBILITY** Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay: - Greets guests...


  • Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest service associate exp: - Fresher package: - 22k communicate with guests with good manner **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Bandra East, Mumbai,...


  • Mumbai, India Accor Full time

    Company Description Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...


  • Mumbai, India Accor Full time

    Company Description Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...