Guest Relation Executive

2 weeks ago


Mumbai, India Hunarstreet Technologies Pvt Ltd Full time

Job Description:
1. Passenger Assistance:

- Greet passengers upon their arrival at the airport and provide a warm and
- welcoming atmosphere.
- Assist passengers with check-in procedures, security checks, and boarding processes.
- Offer guidance and information about flight schedules, gate changes, baggage claim,
- and other relevant airport services.

2. Customer Service:

- Provide exceptional customer service by addressing passenger inquiries, concerns,
- and complaints.
- Handle difficult or irate passengers with patience and professionalism, resolving
- issues to the best of your ability or escalating to higher authorities when necessary.
- Ensure that passengers with special needs, such as children, elderly individuals, or
- individuals with disabilities, receive extra assistance as required.

3. Lost and Found Assistance:

- Assist passengers in locating lost baggage or personal items by liaising with the airport's lost and found department and coordinating the retrieval process.

4. VIP Services (if applicable):

- Provide special services to VIP passengers, such as escorting them through arranging ground transportation, and ensuring a seamless travel experience.

5. Appearance and Conduct: - Maintain a professional appearance and conduct yourself with courtesy and professionalism at all times.

6. **Shift Work**:

- Shift Work, including nights, weekends, and holidays, as airports operate around the clock.

**Qualifications and Requirements**:

- High school diploma or equivalent (additional education or certification in hospitality or tourism is a plus).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced and high-stress environment.
- Knowledge of airport operations and procedures (training may be provided).
- Customer service experience is preferred.
- Multilingual skills are often an advantage.

**Salary**: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Airport Representative: 2 years (required)
- Guest relations: 2 years (required)

Work Location: In person



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