Helpdesk Technician

7 days ago


Bengaluru Karnataka, India MRI Software Full time

JOB CONTENT AND SCOPE (fundamental role)

Provide efficient and effective technical support to end-users within our global offices, as well as our remote workers via our ticketing system. Pride Support analysts will respond to user inquiries, diagnose, troubleshoot technical issues, and provide solutions to ensure mínimal disruption to workflow.

RESPONSIBILITIES:

- Diagnose and resolve hardware, software, network, and system-related issues promptly and efficiently within SLA timescales.
- Log and track support tickets in the helpdesk ticketing system, ensuring accurate documentation and timely resolution.
- Escalate incidents to Pride Support Tier 2 when necessary.
- Assist with user password/2FA resets via our 2FA provider.
- Collaborate with other teams to identify and resolve recurring technical issues.
- Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.
- Stay up to date with the latest technology trends and provide recommendations for continuous improvement.

KNOWLEDGE / BACKGROUND EXPERIENCE

Minimum of 5 years’ experience (or equivalent schooling) in a Help Desk, system administrator, or customer service role.
- Excellent knowledge of Windows and Mac operating systems.
- Familiarity with Active Directory, group policies, and user account management.
- Basic knowledge of TCP/IP networking, DNS, DHCP, and VPN concepts.
- Strong understanding of computer hardware, software, networks, and peripherals.
- Experience with helpdesk ticketing systems and remote support tools.
- Strong troubleshooting and problem-solving skills with the ability to analyze and resolve or escalate technical issues efficiently.
- Excellent communication and interpersonal skills, with a customer-oriented approach.
- Ability to work independently and collaboratively within a team environment.
- A proactive and self-motivated attitude, with a strong commitment to delivering high-quality technical support.
- Applies effective time management skills and can handle multiple tasks or projects effectively.

**Benefits**:

- Annual performance-related bonus
- 6x Flexi Fridays: knock 2.5 hours off your day on a Friday
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories

About the business:
- MRI is proud to be an Equal Employment Opportunity employer._


  • IT Helpdesk Technician

    2 months ago


    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Job Title**: IT Helpdesk Support Specialist **Responsibilities**: - Provide essential support in an IT Helpdesk environment, demonstrating a basic understanding of the IT landscape. - Exhibit strong English-speaking and communication skills to effectively interact with end-users. - Successfully undergone Accent Neutralization Training to enhance...


  • Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Job Title**: IT Helpdesk Support Specialist **Responsibilities**: - Provide essential support in an IT Helpdesk environment, demonstrating a basic understanding of the IT landscape. - Exhibit strong English-speaking and communication skills to effectively interact with end-users. - Successfully undergone Accent Neutralization Training to enhance...


  • Bengaluru, Karnataka, India EOS Full time

    **WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...


  • Bengaluru, India Timesol Facility Management Pvt Ltd Full time

    _**HELPDESK ADMIN**_ - **Required 2 TO 4YR IN Helpdesk and Microsoft Advanced excel**_ - **Salary :25,0000 take home + many benefits**_ - Experience troubleshooting computers, printers, copiers, scanners, fax machines, VOIP phones. - Diagnose software and hardware errors to remedy and prevent users' current and future problems. - Assist technicians working...


  • Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    Job Title: IT Helpdesk Support SpecialistResponsibilities: Provide essential support in an IT Helpdesk environment, demonstrating a basic understanding of the IT landscape. Exhibit strong Englishspeaking and communication skills to effectively interact with endusers. Successfully undergone Accent Neutralization Training to enhance communication clarity....

  • Helpdesk Technician

    1 week ago


    Bengaluru, Karnataka, India MRI Software Full time

    JOB CONTENT AND SCOPE (fundamental role)Provide efficient and effective technical support to end-users within our global offices, as well as our remote workers via our ticketing system. Pride Support analysts will respond to user inquiries, diagnose, troubleshoot technical issues, and provide solutions to ensure mínimal disruption to...

  • Associate Manager

    2 days ago


    Bengaluru, India Navi Full time

    About NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...


  • Bengaluru, Karnataka, India EisnerAmper LLP Full time

    Job Description ETI Helpdesk Technician At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom...


  • Bengaluru, Karnataka, India Morrison & Morrison Full time

    **Description**: **ETI Helpdesk Technician **At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to...

  • Associate Manager

    5 days ago


    Bengaluru, India Navi Full time

    About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...

  • Associate Manager

    7 days ago


    Bengaluru, India Navi Full time

    About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...

  • IT Helpdesk Support

    1 week ago


    Bengaluru, Karnataka, India Globalization Partners. Full time

    Provide and maintain a high-quality IT Support service for all GP users, ensuring efficient ticket management within Level 1 & 2 support.This hybrid role in our Bangalore Office involves a mix of remote and on-site work (1-2 days per week).What you will do:Act as an IT Support Technician handling tasks similar to those of an IT helpdesk.Resolve IT tickets...

  • IT Helpdesk Support

    4 weeks ago


    Bengaluru, India Globalization Partners. Full time

    Provide and maintain a top-class IT Support service to all GP users, while ensuring the effective delivery of ticket management within Level 1 & 2 support.This is a hybrid role based out of our Bangalore Office requiring support for both remote and in office-based work (1-2 days per week).What you will doThe role acts as an IT Support Technician and perform...

  • IT Helpdesk Support

    3 weeks ago


    Bengaluru, India Globalization Partners. Full time

    Provide and maintain a top-class IT Support service to all GP users, while ensuring the effective delivery of ticket management within Level 1 & 2 support.This is a hybrid role based out of our Bangalore Office requiring support for both remote and in office-based work (1-2 days per week).What you will doThe role acts as an IT Support Technician and perform...


  • Bengaluru, India careersieve.com Full time

    Looking for Field Support Technician Experience: 6 Months to 1 Year Location: Bengaluru Job Qualification: A bachelor's degree in Computer Science, Information Technology, or Diploma in IT. Job Specifications - Hands-on experience with Windows/Linux/Mac OS environments - Troubleshooting IT issues by asking customers targeted questions. - Providing...

  • IT Support Technician

    2 weeks ago


    Bengaluru, Karnataka, India Bangalore strategic solutions Full time

    Basic understanding of IT Helpdesk environment 2. Good English Speaking skills 3. Good communication skills 4. Should have undergone Accent Neutralization Training. 5. Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diploma/equivalent also considered) 6. Experience using Active...

  • Service Coordinator

    3 weeks ago


    Bengaluru, Karnataka, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Service Coordinator to be based in Bangalore. Act as a Level 1 customer support: schedule and dispatch workers, work crews, equipment, to appropriate locations according to customer requests, specifications, or needs. Communicate with...

  • IT Support Technician

    4 weeks ago


    Bengaluru, India HR Path Full time

    HR PATH GROUPThe HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.Advise to Run ! HR...

  • IT Support Technician

    3 weeks ago


    Bengaluru, India HR Path Full time

    HR PATH GROUPThe HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.Advise to Run ! HR...


  • Bengaluru, India Q2 Full time

    As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their...