IT Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Q2 Full time
About Q2

We are a leading fintech company that delivers mobile banking platforms and technology solutions to over 1,300 financial institutions worldwide.

Job Title: IT Helpdesk Technician

Estimated Annual Salary: $60,000 - $80,000

About the Role

We are seeking an experienced IT Helpdesk Technician to join our team. The ideal candidate will have a strong technical background and excellent customer service skills.

This role involves providing first-class support to our internal customers, troubleshooting and resolving technical issues, setting up new employee offices, and maintaining a positive work environment.

The successful candidate will be responsible for:

  • Providing exceptional customer service to internal customers
  • Troubleshooting and resolving technical issues within agreed-upon service level agreements (SLA)
  • Setting up new employee offices and assisting with onboarding processes
  • Configuring and troubleshooting audio-visual equipment
  • Providing technical support for video conferencing systems
  • Imaging, configuring, testing, and distributing workstations to employees
  • Coodinating escalation and resolution of complex issues with the appropriate IT teams
  • Maintaining a positive and professional work environment
Requirements

To be successful in this role, you will need:

  • A degree in Computer Science or related field, or equivalent experience
  • At least 2 years of experience in a similar role
  • Strong customer service and communication skills
  • Experience with Active Directory, Office 365 administrative tasks, and supporting Windows and MacOS workstations
  • Ability to work individually and as part of a team to resolve complex issues
Benefits

We offer a range of benefits, including:

  • Hybrid work opportunities
  • Flexible time off
  • Career development and mentoring programs
  • Health and wellness benefits, including competitive health insurance and generous paid parental leave
  • Community volunteering and philanthropy programs


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