IT Support Specialist
3 weeks ago
We are a leading fintech company that delivers mobile banking platforms and technology solutions to over 1,300 financial institutions worldwide.
Job Title: IT Helpdesk TechnicianEstimated Annual Salary: $60,000 - $80,000
About the RoleWe are seeking an experienced IT Helpdesk Technician to join our team. The ideal candidate will have a strong technical background and excellent customer service skills.
This role involves providing first-class support to our internal customers, troubleshooting and resolving technical issues, setting up new employee offices, and maintaining a positive work environment.
The successful candidate will be responsible for:
- Providing exceptional customer service to internal customers
- Troubleshooting and resolving technical issues within agreed-upon service level agreements (SLA)
- Setting up new employee offices and assisting with onboarding processes
- Configuring and troubleshooting audio-visual equipment
- Providing technical support for video conferencing systems
- Imaging, configuring, testing, and distributing workstations to employees
- Coodinating escalation and resolution of complex issues with the appropriate IT teams
- Maintaining a positive and professional work environment
To be successful in this role, you will need:
- A degree in Computer Science or related field, or equivalent experience
- At least 2 years of experience in a similar role
- Strong customer service and communication skills
- Experience with Active Directory, Office 365 administrative tasks, and supporting Windows and MacOS workstations
- Ability to work individually and as part of a team to resolve complex issues
We offer a range of benefits, including:
- Hybrid work opportunities
- Flexible time off
- Career development and mentoring programs
- Health and wellness benefits, including competitive health insurance and generous paid parental leave
- Community volunteering and philanthropy programs
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