Customer Service Officer

2 months ago


Mohali Punjab, India Zenith Consultants Full time

Responsibilities
- Handle incoming calls to address customer queries
- Identify customer needs and determine solutions
- Offer accurate information about products and services
- Respond to customer complaints and develop solutions
- Record details of customer interactions, inquiries, and other information
- Update customer information including contact information

Requirements & Skills
- Graduate or Undergraduate both can apply
- Excellent communication and active listening skills
- Demonstrated knowledge of customer service principles and practices
- Fluency in English (written and spoken)
- Ability to remain calm and level-headed in stressful situations

Pay: ₹14,500.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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