Service Coordinator

5 days ago

Coimbatore, India Numeric Power Systems Limited Full time

Position: Assistant Manager - AMC About The Company

Numeric, which is headquartered in Chennai has an experience of 35 years in the field of UPS and Power Electronics. It has a pan India presence with 27 Sales Offices. It has the largest service network in India consisting of 254 service centers and more than 900 trained technicians.

Numeric, is one of the top 3 UPS manufacturers in India. It’s the undisputed leader in Line Interactive and Single Phase and in recent times has evolved as one of the main players in 3P UPS.

Numeric, joined the Legrand group in 2012. Legrand is a 6.63 B€ multinational operating in more than 90 countries and selling products across 180 countries. Legrand is a global specialist in products and systems for electrical and digital building infrastructure.

Since joining the Legrand group, Numeric has been on an exciting growth trajectory both in terms of revenue and product offer. This impressive journey would continue in the coming years with the help of the global expertise of Legrand and the local knowledge of the Numeric team

Roles & Responsibilities:
Ø Tracking of Warranty expiry & AMC renewal date of the UPS installed within branch/region, the given data to be shared in advance (before 60 days) to HO AMC team for AMC proposal generation

Ø Submission of AMC proposal in 45 days in advance for AMC renewal / Warranty expire UPS Systems

Ø Negotiate with the clients for the rate contract, other quotations

Ø Maintain AMC Enquiry records & follow-up till the order is executed

Ø Follow-up with customers to convert proposals into confirm orders and receiving PO from the customers

Ø Coordinate & provide input to HO AMC team for Invoice

Ø Closing of all AMC order by internal co-ordination /follow up with local /RO/HO team

Ø Coordinate with HO AMC team for Agreements, SLA documents, other documents.

Ø Coordinate with service coordinators for AMC documents (proposals/invoices/contracts)submission / payment collectionsS

Ø To work with AMC functional channel Head and channel partner and enquire who has bought UPS from them and to propose and convert them for AMC contract

Ø Preparation & Submission of Documents for Payment collection

Ø Ensure collection of all AMC payments on time against the AMC Contracts as per the PO terms and provide the timely inputs to local/Regional AMC Credit Control team for accounting & payment reconciliation

Ø Record AMC sales information and maintain customers’ records.

Ø Provide the highest level of customer support with every client interaction.

Ø Develop and maintain a positive client relationship by providing routine follow-ups.

Ø Visit at least 5 clients/day to push for signing/collection of AMC contracts


**Individual Excellence Level**

**Functional Competencies**

Ø Performance excellence

Ø Customer engagement excellence

Ø Productivity excellence

Ø Initiative excellence

Ø People excellence

Ø Relationship excellence

Ø Process excellence

Ø Adaptive excellence

Ø Competence in Microsoft Office

Ø Familiar with AMC terms & conditions.

Ø Good standard of Numeracy & accuracy with attention to details

**Qualifications, Role Specific Knowledge and Experience**

Ø Any Graduate, Bachelor degree in Commerce preferred.

Ø Relevant work experience of 2 - 7 years

Ø Previous experience within the Service industry and working in a multinational environment

Ø Excellent communication and presentation skills

Reporting to: Manager - AMC

**Based at**:
**Age**:27-35 Years

**Known languages**: Local Knowledge &Englishmandatory

**Gender**: Male / Female

**Target Industries/Sector**:Any Manufacturing Sector

**Salary**: From ₹25,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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