Global Customer Care Representative

2 weeks ago

Bodakdev Ahmedabad Gujarat, India Viddius Solution Full time

**Customer Service Representative (CSR) - International Inbound Service**

Viddius Solution has been spearheading digital strategies to deliver transformational growth to healthcare industries since 2006. We can catapult your digital strategy using relevant digital tools, including website redesigning, SEO services, content marketing, and PPC campaigns.

**Position: Customer Service Representative (CSR) - International Inbound Services**

**U.S.A AND U.K HOTEL-FLIGHTS BOOKING-VACATIONS BOOKING PROCESS CHAT AND VOICE ASSISTANT HIRING FOR TOP USA AND UK COMPANIES**

**Job Type: Full-Time**

**Responsibilities**:

- **Multilingual Support**:

- Provide exceptional customer service in multiple languages to cater to our diverse international clientele.
- **Cross-Cultural Communication**:

- Demonstrate cultural awareness and adapt communication styles to meet the needs of customers from different regions.
- Foster positive relationships with international customers to enhance overall satisfaction.
- **Issue Resolution**:

- Investigate and resolve customer issues effectively, ensuring a high level of customer satisfaction.
- Collaborate with international teams to address complex problems and provide timely solutions.
- **Product and Service Knowledge**:

- Stay updated on the company's global products and services to provide accurate information to customers.
- Assist in the development of training materials to enhance the team's international product knowledge.
- **Documentation and Reporting**:

- Maintain detailed and accurate records of international customer interactions, transactions, and feedback.
- Generate reports to analyse international customer trends and suggest improvements.

**Qualifications**:

- Fluency in ENGLISH can speak in UK ACCENT.
- Previous experience in international customer service or a related field.
- Excellent cross-cultural communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours to accommodate different time zones.

**Requirements**:

- High school diploma or equivalent; college degree is a plus.
- Proven track record of providing exceptional international customer service.
- Proficient in using customer service software and related tools.

**Benefits**:

- Competitive salary
- Health, dental, and vision insurance
- Opportunities for career growth and professional development

**Job Types**: Full-time, Permanent

**Salary**: ₹65,000.00 - ₹85,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid time off

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Ability to Commute:

- Bodakdev, Ahmedabad, Gujarat (required)

Ability to Relocate:

- Bodakdev, Ahmedabad, Gujarat: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7984313096

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