Customer Support Executive

1 month ago


Gautam Budh Nagar, India Inventum Technologies Full time

**Key Responsibilities**:

- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Resolve product or service issues by clarifying the customer's concerns and determining the best solution.
- Follow up with customers to ensure their satisfaction and to gain feedback on our services.
- Keep records of customer interactions and update CRM software with relevant details.
- Collaborate with internal teams to stay updated on product knowledge and changes in services.

**Qualifications and Skills**:

- **Excellent written and verbal communication skills**.
- Strong active listening abilities to understand customer needs.
- Problem-solving skills with attention to detail.
- Ability to manage time efficiently and prioritize tasks.
- Bachelor’s degree in Business, Communications, or a related field is preferred.

**Experience**:

- 6 Months to 3 years of experience in a customer service or customer-facing role is an advantage.
- 6 Days Working.
- Rotational Shift.

Pay: ₹10,320.97 - ₹20,000.00 per month

Schedule:

- Rotational shift

Work Location: In person



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