Customer Support Executive
1 week ago
**Brief Overview**
**Key Responsibilities**
Ø Listen attentively to customer needs and provide accurate, satisfactory answers.
Ø Maintain a professional and friendly demeanor with customers ensuring a positive customer experience.
Ø Diagnose customer issue, escalate complex problems to relevant person and follow up to ensure resolution.
Ø Document customer interaction, problems and resolutions accurately in the system.
Ø Stay updated about the company services and provide accurate information.
Ø Proactively learn about new services so as to handle customer questions effectively.
Ø Guide customers through the use of services to help them maximize their value.
Ø Maintain detailed records of customer interaction and issues and ensure all the data is accurate and organized.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Fixed shift
Work Location: In person
Expected Start Date: 18/11/2024
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