Customer Support Executive

1 week ago


Gautam Budh Nagar, India Team Promotions Private Limited Full time

**Brief Overview**

**Key Responsibilities**

Ø Listen attentively to customer needs and provide accurate, satisfactory answers.

Ø Maintain a professional and friendly demeanor with customers ensuring a positive customer experience.

Ø Diagnose customer issue, escalate complex problems to relevant person and follow up to ensure resolution.

Ø Document customer interaction, problems and resolutions accurately in the system.

Ø Stay updated about the company services and provide accurate information.

Ø Proactively learn about new services so as to handle customer questions effectively.

Ø Guide customers through the use of services to help them maximize their value.

Ø Maintain detailed records of customer interaction and issues and ensure all the data is accurate and organized.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Fixed shift

Work Location: In person

Expected Start Date: 18/11/2024



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