Customer Support Executive
7 months ago
**Profile:
- Customer Support Executive(Finance)**
**Experience:
- 1 to 5 years**
**Location:
- Goregaon East (Mumbai)**
**Qualification:
- Any Graduate**
**Role and Responsibilities-**:
- Guiding members through account set-up, product queries, transaction issues and any other challenges they may face.
- Troubleshooting issues faced during the member lifecycle.
- Delivering a WOW member experience every time.
- Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
- Continuously improve the member support process using insight into the overall experience, tracking feedback, and providing such a team meeting.
- Work on ensuring quick response time, and ensure a stellar member experience.
- Proactively review the user journey, find and work upon areas of improvement
**Skills-**:
- Excellent written and verbal communication skills and strong command over the English language.
- Problem Solving ability with strong solution orientation.
- Prior experience working in a member-facing role or in the hospitality industry (preferred).
- Proactiveness and ability to take ownership of tasks and projects.
- Strong operational expertise, time management skills and a growth mindset.
**Regard**
**Shivani Rawat**
**9667044640**
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Weekend availability
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9667044640
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