Customer Escalation Support

Excellent at handling Customer Escalations, complaints and other queries (Empathetic handling and timely response) Accurate and timely refund process handling Invalidating Pending orders in a timely manner Reconciling pre paid / credit SME Excellent at handling Customer Escalations, complaints and other queries (Empathetic handling and...

The Customer Support - Escalation Executive is responsible for managing and resolving complex customer issues that have been escalated from the support team. This role requires a deep understanding of the company's products, services, and policies, along with excellent problem-solving, communication, and interpersonal skills. The Escalation Executive will...

Escalation Manager Role SummaryWe're seeking a skilled Escalation Manager to join our Customer Support team. As a pivotal member of our team, you will be responsible for handling critical situations that require a higher level of attention and expertise.Key Responsibilities:* Manage critical situations from initial contact through resolution, ensuring a high...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

**Job Description: Associate - Customer Escalations, Support & Operations** Join our team as an **Associate** in the **Business Enabler Team Operations** and be the driving force behind our operational excellence! **Here are some of the responsibilities you'll be taking on, but not limited to**: - Create and analyze pickup pendency reports from provided...

Job Description: - Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. - Ensure Critical SLAs are met & adhered. - Ensure customer escalations are resolved within agreed upon timelines, process...

Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. - Ensure Critical SLAs are met & adhered. - Ensure customer escalations are resolved within agreed upon timelines, process change ideas are...

**What will you do in this role?** - Understand customer needs and requirements - Provide Inbound Customer Support - Perform effective online demos to prospects - 80% Back-end and 20% Calls) - Shift Timing: Rotational - Working Days: 5 - Week Offs: 2 Rotational - Amazing communication will be considered. - Should have handle Customer Complaints and...

We're looking for a Escalation Manager This role is Office Based, Pune Office Escalation Manager – Global Customer Support Job Description: The Escalation Manager in Customer Support is a pivotal rolefocused on handling critical situations for the customers that require a higherlevel of attention and expertise. The Escalation...

Escalation Manager Role OverviewThe Escalation Manager is a critical position within Cornerstone OnDemand's Customer Support team. This role is responsible for handling complex customer issues that require a higher level of attention and expertise. The Escalation Manager acts as a bridge between the support team, customer, and various stakeholders, ensuring...

Job Title: Escalation ManagerJob Summary:The Escalation Manager plays a critical role in handling complex customer issues that require a higher level of attention and expertise. This individual will oversee the escalation triage process, collaborate with internal teams, and provide immediate assistance to customers in urgent situations.Key...

Escalation Manager RoleThe Escalation Manager plays a pivotal role in handling critical situations for customers, requiring a higher level of attention and expertise. This individual oversees the escalation triage process, working collaboratively with various internal teams to address and resolve complex customer support situations.Key...

**Key Responsibilities**: - Oversee the day-to-day operations of the customer support department, ensuring efficiency, quality, and scalability. - Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism. - Work closely with the immigration and visa processing...

**Key Responsibilities**: - Oversee the day-to-day operations of the customer support department, ensuring efficiency, quality, and scalability. - Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism. - Work closely with the immigration and visa processing...

**Hiring for a Customer Service Executive** Job Description: **Location - Ghansoli, Navi Mumbai** Rotational Shifts **One way cab facility provided during night shifts** 5 days working 2 days rotational week off HSC/ Graduation required Excellent communication in English is required **HR Aliya - 9637300074 **Job Types**: Full-time,...

Responsibilities include but are not limited to: - Manage customer escalations and coordinate resolution efforts with key stakeholders - Ensure critical SLAs are met and adhered - Ensure customer escalations are resolved and agreed upon - Provide escalation insights to stakeholders Pay: ₹27,000.00 - ₹35,000.00 per month Schedule: - Day...

Take charge of resolving and managing complex medical escalations, ensuring timely and effective resolution to meet the highest standards of healthcare service for our clients. - Foster clear and concise communication with customers, addressing their concerns and inquiries related to medical escalations, and maintaining a customer-centric approach to enhance...

PrintStop is hiring for the role of "Customer Escalation Executive" Work days: Mon to Sat(Sunday is a fixed off) Job Role: - Handling Customer Complaints in a timely and empathetic manner. - Accurate and timely refund process handling - Invalidating Pending orders in a timely manner - Reconciling pre paid / credit SME customer accounts with Accounts team...

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment,...

Job Title Subject Matter Expert-Loyalty CS Team Reporting to Lead - Customer Service -Loyalty Location Air India Headquarters, Gurugram, Mumbai Bangalore Air India's loyalty program is undergoing a transformation. As Air India evolves into a global competitor, we are seeking a Subject Matter Expert for our CS team. **Key Accountabilities -...