Customer Escalation Support

Excellent at handling Customer Escalations, complaints and other queries (Empathetic handling and timely response) Accurate and timely refund process handling Invalidating Pending orders in a timely manner Reconciling pre paid / credit SME Excellent at handling Customer Escalations, complaints and other queries (Empathetic handling and...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

**Job Description: Associate - Customer Escalations, Support & Operations** Join our team as an **Associate** in the **Business Enabler Team Operations** and be the driving force behind our operational excellence! **Here are some of the responsibilities you'll be taking on, but not limited to**: - Create and analyze pickup pendency reports from provided...

Job Description: - Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. - Ensure Critical SLAs are met & adhered. - Ensure customer escalations are resolved within agreed upon timelines, process...

Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. - Ensure Critical SLAs are met & adhered. - Ensure customer escalations are resolved within agreed upon timelines, process change ideas are...

**Customer Support - Chat Support Agent - Customer Escalations & Callbacks**: 0020024, Mumbai, Maharashtra, India APPLY FOR THIS JOB SHARE - Department- Customer Support- Job posted on- Nov 21, 2024- Employment type- Onroll BE**About More Retail Private Ltd (MRPL)** MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers....

**Customer Support 0020024, Mumbai, Maharashtra, India APPLY FOR THIS JOB SHARE - Department- Customer Support- Job posted on- Nov 21, 2024- Employee Type- Onroll BE- Experience range (Years)- 1 year - 5 years**About More Retail Private Ltd (MRPL)** MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed...

**What will you do in this role?** - Understand customer needs and requirements - Provide Inbound Customer Support - Perform effective online demos to prospects - 80% Back-end and 20% Calls) - Shift Timing: Rotational - Working Days: 5 - Week Offs: 2 Rotational - Amazing communication will be considered. - Should have handle Customer Complaints and...

**Key Responsibilities**: - Oversee the day-to-day operations of the customer support department, ensuring efficiency, quality, and scalability. - Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism. - Work closely with the immigration and visa processing...

**Key Responsibilities**: - Oversee the day-to-day operations of the customer support department, ensuring efficiency, quality, and scalability. - Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism. - Work closely with the immigration and visa processing...

Responsibilities include but are not limited to: - Manage customer escalations and coordinate resolution efforts with key stakeholders - Ensure critical SLAs are met and adhered - Ensure customer escalations are resolved and agreed upon - Provide escalation insights to stakeholders Pay: ₹27,000.00 - ₹35,000.00 per month Schedule: - Day...

**Hiring for a Customer Service Executive** Job Description: **Location - Ghansoli, Navi Mumbai** Rotational Shifts **One way cab facility provided during night shifts** 5 days working 2 days rotational week off HSC/ Graduation required Excellent communication in English is required **HR Aliya - 9637300074 **Job Types**: Full-time,...

Take charge of resolving and managing complex medical escalations, ensuring timely and effective resolution to meet the highest standards of healthcare service for our clients. - Foster clear and concise communication with customers, addressing their concerns and inquiries related to medical escalations, and maintaining a customer-centric approach to enhance...

**EMAIL SUPPORT EXECUTIVE** **MINI 1 YEAR OF EXPERIENCE IN HANDLING EMAIL ESCALATION,** **IN CUSTOMER SERVICE DOMAIN** **COMMUNICATIONS SHOULD BE EXCELLENT,** **(NO TEMPLATE BASED EMAIL),** **ONLY FREE HAND EMAIL ESCALATIONS,** **24*7 SHIFT (ANY 9 HOURS OF WORKING) / 2 ROTATIONAL WEEK OFF,** **ROUNDS OF INTERVIEW**: - **HR**: - **EMAIL...

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment,...

Dear , This is with Urgent Opening. The details are given below. **Designation - Customer Service Executive (Escalation Desk)** **Location - Chandivali East, Mumbai.** **5 days working** **Job Description -** - Communicating with customers, making outbound calls to potential customers, and following up with them for generating warm and hot prospects. -...

**Job Title**: Customer Support Representative **Reports to**: Customer Support Manager / Team Leader Note: It is a night shift job Location: Kandivali **Job Summary**: **Key Responsibilities**:1. Respond to Customer Inquiries**: - Provide accurate information about products, services, policies, and procedures. - Assist customers with product usage,...

**Position Summary**: **Key Responsibilities**: - Manage and resolve escalated customer issues in a timely and professional manner - Collaborate with other support team members to gather information and insights to address customer concerns - Act as a point of contact for complex customer queries and provide solutions that meet their needs - Identify trends...

**Position Summary**: **Key Responsibility**: - Manage and resolve escalated customer issues in a timely and professional manner - Collaborate with other support team members to gather information and insights to address customer concerns - Act as a point of contact for complex customer queries and provide solutions that meet their needs - Identify trends...

**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...