Customer Relationship Executive
7 months ago
**Roles and Responsibilities**:
- Serve as the primary point of contact for clients, addressing their queries, concerns, and requests in a timely and professional manner.
- Build and maintain strong relationships with clients, understanding their needs and preferences to provide personalized assistance and support.
- Investigate and resolve client complaints and issues effectively, ensuring a high level of customer satisfaction.
- Develop a comprehensive understanding of our services to effectively communicate their features, benefits, and value propositions to clients.
- Identify opportunities to upsell or cross-sell additional services to existing clients, thereby maximizing revenue and enhancing client relationships.
- Proactively gather feedback from clients regarding our products/services, ensuring continuous improvement and alignment with client expectations.
- Maintain accurate records of client interactions, transactions, and inquiries using our CRM system.
**Personal Attributes**:
- A positive attitude and a team player.
- Strong work ethic, with the ability to work independently and as part of a team.
- Openness to learning new skills and technologies.
- Excellent organizational skills and the ability to manage multiple projects simultaneously.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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