Customer Relationship Executive
4 months ago
Role: Customer Relationship officer
Location: Sec 49 Gurgaon
Job type: Work from office
Education: Any Graduate/ Preferable Science
**Requirements**:
- Bachelor's degree in a related field
- Proven experience in a customer service role, preferably within the healthcare industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Familiarity with electronic medical records systems
- Ability to work independently and collaborate effectively with a diverse team
- Knowledge of medical terminology and insurance processes
- Flexibility to work weekends and evenings as required
**Responsibilities**:
- Establish and maintain positive relationships with patients, their families, and visitors
- Respond to incoming inquiries and provide accurate and timely information about hospital services, policies, and procedures
- Assist patients with appointment scheduling, registration, and insurance verification
- Follow up on patient concerns, issues, and feedback to ensure prompt resolution
**Salary**: ₹20,000.00 - ₹28,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 7004019916
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