Customer Relationship Executive

4 months ago


Gurugram Haryana, India ARME Consulting Full time

Role: Customer Relationship officer

Location: Sec 49 Gurgaon

Job type: Work from office

Education: Any Graduate/ Preferable Science

**Requirements**:

- Bachelor's degree in a related field
- Proven experience in a customer service role, preferably within the healthcare industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Familiarity with electronic medical records systems
- Ability to work independently and collaborate effectively with a diverse team
- Knowledge of medical terminology and insurance processes
- Flexibility to work weekends and evenings as required

**Responsibilities**:

- Establish and maintain positive relationships with patients, their families, and visitors
- Respond to incoming inquiries and provide accurate and timely information about hospital services, policies, and procedures
- Assist patients with appointment scheduling, registration, and insurance verification
- Follow up on patient concerns, issues, and feedback to ensure prompt resolution

**Salary**: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7004019916



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