Front Office Receptionist
3 weeks ago
**Job Location: Thane West - Manpada**
We are looking for a self-motivated and enthusiastic individual to join our team If you are ready to make a difference in the guest experience, we encourage you to applyJ
**FEMALE ONLY**
**Responsibilities**:
- Greet guests warmly and professionally, registering them for arrivals and departures.
- Manage switchboard operations, answering phones and directing calls efficiently.
- Maintain a clean and organized reception area.
- Be knowledgeable about hotel amenities and services, answering guest inquiries with a smile.
- Build rapport with guests, exceeding their expectations and ensuring their satisfaction
- Proactively identify and resolve guest concerns, diffusing difficult situations calmly and efficiently.
- Gather guest feedback and share it with appropriate departments to improve the overall customer experience.
- Develop and maintain positive relationships with key clients and generate repeat business.
- Stay informed about local attractions, events, and restaurants to provide helpful recommendations to guests.
- Qualifications / EXPERIENCE: HSC/BCOM PASS
- Minimum 1-2 years of experience in a customer service or hospitality role.
- Proven ability to multi-task and prioritize in a fast-paced environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational skills with a keen eye for detail.
- Proficiency in Microsoft Office Suite.
- A positive and professional demeanor with a genuine passion for exceeding customer expectations.
**Age Upto 35 yrs only.**
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 4 years (preferred)
- Front desk: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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