CRM Support

6 months ago

Chennai, India Rambøll Full time

**Company Description**:
**Ramboll in India**

**Inviting bright minds**
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative, and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies, and people around the world.

**Great responsibility and professional sparring**

In Ramboll you will perform versatile and exciting tasks You will work independently and have your own areas of responsibility. At the same time, you will become part of a **highly professional environment with talented and committed colleagues**, where sparring is paramount. Ramboll is a knowledge-based company where you, with your strong technical skills, contribute with valuable solutions while providing targeted sparring and establishing close professional relationships with colleagues and clients. Your professional skills and wishes for personal development will be part of the organization of the tasks. In this way, you are helping to shape the way for an **interesting and challenging work life**.

**Requirements**:

- A self-starter, driven, with strong interpersonal skills
- Should have Minimum. 2-3 years of Hands-on knowledge and experience with CRM - Microsoft Dynamics
- Should have 3-5 years of experience administering CRM
- Must be able to generate and explain detailed reports, guidelines, and procedures.
- Experience with setting up dashboards in CRM and working with the Power BI team to get Dashboards created
- Understanding of and ideally experience with tender work
- Understanding of Key Account work

**Task**:

- Support the business with administrative tasks in relation to CRM
- Manages, develops, and produces a series of regular reports/dashboards
- Ensure high data quality in CRM - e.g. check of parent/child company, client information in CRM Dynamics and Maconomy.
- Follow-up on FWA
- Provides key interface to manage CRM data
- Proactively liaises with opportunity owners to ensure records are kept up to date, facilitates dashboard creation, and supports CRM users to get the most out of the system
- Liaises with the global/group CRM programme leads to ensure best practice is shared and feedback on use/issues is fed back to the central team
- Assists Market Data collection and analysis by collating and distributing information relating to market trends for sector leads

**Additional Information**:
Personal qualities that will help you succeed in this role include: Very good communication and coordinating skills and fluent in English, both verbal and writing. An innovative and problem-solving approach to your tasks. Enjoy working in fast-paced environment and have a sense of urgency.

**Working at Ramboll**

To work at Ramboll means being part of a people organization. We are focused on knowledge sharing and collaboration across competence areas and geography, and we aim for a strong diversity among our employees. This enables us to solve a broad range of projects, and we firmly believe that cross-collaboration leads to creative and longstanding solutions. Thus, the possibilities at Ramboll are many and diverse - we invest a lot in the development of people and offer career paths tailored for each individual.

**How to apply

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