Software Engineer
2 months ago
As a Software Engineer, you will:
- Configure MS CRM applications and manage application integrations with MS CRM.
- Ensure Service Level Agreements (SLAs) are maintained and address incident and service requests effectively.
- Understand and work with various areas within Customer Engagement, including Field Services and Project Service Automation.
- Implement and manage omnichannel solutions.
- Utilize MS Dynamics certifications to apply best practices and standards.
- Implement and manage DevOps processes.
- Apply Agile or Waterfall methodologies based on business requirements.
- Communicate effectively with users, addressing their questions and issues promptly.
- Provide guidance and support in line with organizational goals and best practices.
Skills Required:
- Minimum 3+ years of experience in managing and customizing MS CRM Sales, Service, and Marketing modules.
- Knowledge and experience in Field Service and Project Operations within MS CRM.
- Experience with Microsoft Power Platform for enhancing CRM functionalities.
- Strong understanding of MS CRM configuration and customization.
- Familiarity with Azure DevOps for managing and automating development processes.
- Understanding of DevOps practices and tools.
- Experience with implementing omnichannel solutions.
- Ability to work within both Agile and Waterfall project management methodologies depending on requirements.
- Relevant certifications in MS Dynamics CRM is a plus.
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