Software Engineer

2 months ago

Chennai, India Preludesys Full time

As a Software Engineer, you will:

  • Configure MS CRM applications and manage application integrations with MS CRM.
  • Ensure Service Level Agreements (SLAs) are maintained and address incident and service requests effectively.
  • Understand and work with various areas within Customer Engagement, including Field Services and Project Service Automation.
  • Implement and manage omnichannel solutions.
  • Utilize MS Dynamics certifications to apply best practices and standards.
  • Implement and manage DevOps processes.
  • Apply Agile or Waterfall methodologies based on business requirements.
  • Communicate effectively with users, addressing their questions and issues promptly.
  • Provide guidance and support in line with organizational goals and best practices.

Skills Required:


  • Minimum 3+ years of experience in managing and customizing MS CRM Sales, Service, and Marketing modules.
  • Knowledge and experience in Field Service and Project Operations within MS CRM.
  • Experience with Microsoft Power Platform for enhancing CRM functionalities.
  • Strong understanding of MS CRM configuration and customization.
  • Familiarity with Azure DevOps for managing and automating development processes.
  • Understanding of DevOps practices and tools.
  • Experience with implementing omnichannel solutions.
  • Ability to work within both Agile and Waterfall project management methodologies depending on requirements.
  • Relevant certifications in MS Dynamics CRM is a plus.

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