Cse (Customer Service Executive) Level 1

6 months ago

Rajarajeshwari Nagar Bengaluru Karnataka, India Ditio Sys Pvt Ltd Full time

**Job Title: CSE Level - 1**

**Company: Ditio Sys Private Limited**

**Location: Bangalore, Karnataka - India**

Are you passionate about delivering exceptional customer service and problem-solving? Do you thrive in dynamic environments where no two days are the same? Join us at DitoSys Company as a Customer Support Executive, where you'll play a crucial role in ensuring our customers receive top-notch support and assistance.

**About Us**:Dito Sys Company is a leader in innovative solutions and services. Our commitment to excellence and customer satisfaction drives everything we do. As part of our Customer Support team, you'll be at the forefront of delivering outstanding service to our valued customers.

**Your Role**: As a Customer Support Executive, you'll be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and providing expert guidance. Here's what you can expect:
**1. Customer Assistance**: You'll respond promptly to customer inquiries across various communication channels, ensuring they receive accurate information and assistance regarding our products, services, and policies.

**2. Issue Resolution**: You'll efficiently investigate and troubleshoot customer-reported issues, collaborating with other teams such as technical support or product development to ensure timely resolution and customer satisfaction.

**3. Product Knowledge**: You'll develop a deep understanding of DitoSys Company's products and services, enabling you to address customer queries and provide personalized support effectively. Stay updated on product updates, features, and enhancements to better serve our customers.

**4. Documentation**: Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system. Your documentation will contribute to building a knowledge base for future reference and training purposes, ensuring consistency and efficiency in customer support.

**5. Customer Advocacy**: You'll act as the voice of the customer within our organization, providing valuable feedback to the product development and management teams. Your insights and trends will drive continuous improvement and enhance the overall customer experience.

**6. Training and Development**: Participate in ongoing training sessions and workshops to enhance your product knowledge, customer service skills, and problem-solving abilities. Stay informed about industry best practices and emerging trends in customer support to continually improve our service delivery.

**Qualifications**:

- Excellent communication skills, both written and verbal, with proficiency in
- English.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving skills with a customer-centric approach.
- Basic computer proficiency and familiarity with CRM systems or helpdesk software is a plus.
- Willingness to work flexible hours, including weekends and holidays if required.

Join Ditio Sys Private Limited and become an integral part of our customer support team, where your contributions will make a difference in our customers experience.

**Job Types**: Full-time, Fresher

**Salary**: ₹35,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Evening shift
- Night shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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