Customer Service Executive

2 months ago

Bengaluru Karnataka, India Racks And Rollers Full time

Job Description: Customer Service Executive (CSE) - Racking Industry

**Position Title**: Customer Service Executive (CSE)

**Department**: Customer Service

**Location**: [Yelahanka Bangalore]

**Job Summary**:
As a Customer Service Executive in the racking industry, you will be responsible for providing exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a seamless customer experience. Your role will involve understanding customer needs and providing solutions that align with our products and services.

**Key Responsibilities**:

- **Customer Support**:

- Assist customers with product information, order status, and delivery inquiries.
- **Issue Resolution**:

- Address and resolve customer complaints or issues effectively and efficiently.
- Collaborate with internal teams to ensure customer concerns are addressed promptly.
- **Order Management**:

- Process customer orders and ensure accurate order entry into the system.
- Monitor order status and communicate updates to customers.
- **Product Knowledge**:

- Maintain a deep understanding of our racking solutions and related products.
- Educate customers on product features, benefits, and proper usage.
- **Documentation and Reporting**:

- Maintain accurate records of customer interactions and transactions.
- Prepare regular reports on customer feedback and service performance.
- **Team Collaboration**:

- Work closely with sales, operations, and technical teams to enhance customer satisfaction.
- Participate in team meetings and contribute to process improvements.

**Qualifications**:

- **Education**:

- Bachelor’s degree
- **Experience**:

- Previous experience in customer service,
- Familiarity with order management systems and CRM software is a plus.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).

**Personal Attributes**:

- Positive attitude with a customer-centric mindset.
- Strong interpersonal skills and the ability to work collaboratively.
- Adaptability and willingness to learn about industry trends and products.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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