Support Associate

7 months ago

Pune Maharashtra, India Quorum Business Solutions Full time

**Support Associate**

**Location: Pune, India**

**Model of Work: Hybrid**

**About Quorum Software**

**Be a part of our legacy**

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Who we are looking for**:
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

**Job Purpose**

**What You Will Do**:

- Act as the first point of contact for our Oil & Gas customers for service-related issues on 24x7 basis.
- Handle Incident & Service Requests based on the standard operating procedure.
- Escalation of issues to L2 teams as per SOP & on-call matrix.
- Daily monitoring, resolution, and escalation to L2 as per Standard Operating Procedure (SOP).
- Maintain Service Leave Agreement (SLA) & Key Performance Indicators (KPIs) as per defined process and procedure.
- Follow standard SOPs to support misc. L1 SOWs.
- Access Management
- And other duties as assigned.

**What to Bring**:

- 0-2 years of experience working in Service Desk/L1 support.
- Bachelor's degree in computer science, information systems, or similar. (B.E/B.Tech would be preferred)
- Good communication skills
- Good ITIL knowledge
- Ability to work as a team
- Able to work in shifts on 24x7 model.
- Exceptional analytical and problem-solving skills.
- Excellent organizational and time management skills.
- Fluent in English, both written and verbal

**Nice to Have**:

- ITIL Certification
- Prior Oil & Gas Domain experience

**Additional Details**
- Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.

**Diversity Statement**: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.
- Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

  • Tax and Accounts Associate

    7 months ago

    Baner, Pune, Maharashtra, India Rahul Dang & Associate Full time

    Role Description for Tax And Accounts Associate 1. Closing of Statutory Audit, Tax Audit, and GST audit of clients independently and with the support of seniors wherever required 2. Handling Direct and indirect Taxation work of clients independently 3. Handling TDS & and advance tax Compliance work independently 4. Transactional Advisory work. 5....

  • IT Support Associate

    7 months ago

    Pune, Maharashtra, India Cummins Full time

    With limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users with opportunities for coaching and developing less experienced IT Support Associates. Must work collaboratively with others. Performs IT production support for assigned area(s) according...

  • Customer Support Associate

    2 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Customer Support Associate - International Voice & Chat Process** **Contact**: 75688 42910** **Location**:Pune, India** **Salary**: ₹3 LPA - ₹6 LPA (with attractive incentives & allowances!) **Shift**: 24/7 Rotational (5 days working, 2 days off) **Transport**: Cab facility provided both ways **Role Overview**: Join our international customer...

  • IT Support Associate

    4 weeks ago

    Pune, Maharashtra, India Compucom Full time

    About the RoleWe are seeking a highly motivated and organized IT Support Associate to join our dynamic team at Compucom Systems, Inc. As an IT Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.Estimated Salary: $45,000 - $65,000 per year.ResponsibilitiesRespond to client requests for...

  • Customer Support Associate

    4 weeks ago

    Pune, Maharashtra, India DBS Mintek Private Limited Full time

    Required Customer Support Associates ( Telecallers for BPO ) Marathi & Hindi Language Day Shift Perks and Benefits **Job Types**: Full-time, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift Supplemental Pay: - Overtime pay - Performance bonus Ability to...

  • Customer Support Associate

    2 weeks ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Role - Customer Support Associate ( Immediate Joining ) Experience Required - International Customer Support 6 M - 11 M = 3.97 LPA (25,589)-Post Training (29k) 1 Year - 17 M = 4.46 LPA (28,905) post Training (32k) 18 M + = 4.92 LPA (32,010) Post Training ((36K) Required qualification - Any Graduate Location - Pune Work from office 5 days working, 2 days...

  • Customer Support Associate

    2 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title**: Customer Support Associate - US Telecom Inbound Voice Process (B2C) **Location**: Hinjewadi Phase 3, Pune (Work from Office) **Shift**: 24/7 shifts between 5:30 PM - 7:30 AM **Work Days**: 5 days a week, with 2 rotational days off **Compensation**: Up to INR 4,92,000 CTC Job Overview We are looking for highly motivated and customer-oriented...

  • Accounts and Tax Associate

    6 months ago

    Pune, Maharashtra, India Rahul Dang & Associate Full time

    **Role Description for Accounts And Tax Executive** 1. Closing of Statutory Audit, Tax Audit, and GST audit of clients independently and with the support of seniors wherever required 2. Handling Direct and indirect Taxation work of clients independently 3. Handling TDS & and advance tax Compliance work independently 4. Transactional Advisory work. 5....

  • Customer Support Associate

    1 month ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Role - Customer Support Associate Experience Required - 0-5 months ( CTC 3 LPA) 6-18 months ( CTC 5.2 LPA) 18- 36 months ( CTC 6 LPA) Required qualification - Any Graduate Location - Pune Work from office 5 days working, 2 days rotational off Both way cab facility Rotational shifts Walk in Interviews only Contact - Gopika ( 7357273545 ) **Job...

  • Customer Support Associate

    2 months ago

    Pune, Maharashtra, India Pioneer HRS Full time

    **Job Details: Domestic Voice Process at Tech Mahindra (Noida Location)** **Position**: Customer Support Associate - International Voice Process **Location**: Pune **Company**: Tech Mahindra **Key Details**: - **Salary**: - 6-11M Experience: 3.97 LPA - 1 YR-17 M Experience: 4.46 LPA - 18 M+ Experience: 4.92 LPA - **Working Days**: 5 days per week -...

  • Customer Support Associate

    3 months ago

    Pune, Maharashtra, India Hemocean outsourcing Full time

    Work Mode Work From Office Process Domestic process Position Customer Success Associate - L1 Interview mode HR Round; Versant 6 Certified; Written Assisment; Ops Round; Client Round;Joining formalities;Joining Position Customer Support Executive - Male\Female both can consider Skillset Excellent communication skills in both English and Hindi. No Mother...

  • Customer Support Associate

    2 months ago

    Pune, Maharashtra, India Hemocean outsourcing Full time

    LOB Phone Pe Work Mode Work From Office Process Domestic process Position Customer Success Associate - L1 Profile Interview mode HR Round; Versant 6 Certified; Written Assisment; Ops Round; Client Round; Joining formalities; JoiningPosition Customer Support Executive - Male\Female both can consider Skill setExcellent communication skills in both English and...

  • Customer Support Associate

    3 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Customer Support Associate at EXL Services** **Location**: pune **Key Responsibilities**: - Handle incoming calls and provide excellent customer service. - Resolve client queries efficiently and effectively. - Maintain a positive and professional demeanor while interacting with clients. - Collaborate with team members to ensure high-quality service...

  • Customer Support Associate

    7 months ago

    Baner, Pune, Maharashtra, India Teams Fusion Full time

    *Urgent Hiring* Customer Support Associate Location Baner,Pune Fix day shift Salary upto 25k ctc Need minimum 6 month exp in BPO voice process International preference Excellent communication skills Work from office Immediate joiner No transport **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹25,000.00 per...

  • Customer Support Associate

    2 months ago

    Hadapsar, Pune, Maharashtra, India Genesis HR Services Full time

    **Join as a Customer Support Associate!** **Location**: Pune (Hadapsar) **CTC**: Up to 4.5 LPA **Experience**: Freshers & Experienced (1+ year) **Why Us?** - **5 Days Working, 2 Days Off**: - **UK Rotational Shifts**: - **2-Way Cab Facility!** **What You’ll Do**: - Delight customers with outstanding support! - Solve inquiries and create positive...

  • Accounts and Tax Associate

    4 months ago

    Baner, Pune, Maharashtra, India Rahul Dang & Associate Full time

    **Role Description**: 1. Closing of Statutory Audit, Tax Audit, and GST audit of clients independently and with the support of seniors wherever required 2. Handling Direct and indirect Taxation work of clients independently 3. Handling TDS & and advance tax Compliance work independently 4. Transactional Advisory work. 5. Handling accounting and...

  • Associate - Platform Support

    2 months ago

    Pune, Maharashtra, India ZS Full time

    : **ZS** is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive...

  • Accounts and Tax Associate

    7 months ago

    Baner, Pune, Maharashtra, India Rahul Dang & Associate Full time

    Role Description: 1. Closing of Statutory Audit, Tax Audit, and GST audit of clients independently and with the support of seniors wherever required 2. Handling Direct and indirect Taxation work of clients independently 3. Handling TDS & and advance tax Compliance work independently 4. Transactional Advisory work. 5. Handling accounting and finalization...

  • Customer Support Executive

    6 months ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...

  • Customer Support Associate

    7 months ago

    Baner, Pune, Maharashtra, India Teams Fusion Full time

    Urgent Hiring -Customer Support Associate Qualification - HSC & above Age -18-30 Years Languages Required: - Marathi ,Hindi ,English Shift timing for DAY SHIFT: - 9 am-6 pm, 10 am-7 pm,11 am-8 pm,12 pm-9 pm Rotational week off for all the shifts Role and responsibilities: - The primary role of the BPO employee is to handle calls from customers and...