Commercial Service Representative

2 months ago

Mumbai, India Merck KGaA Darmstadt Germany Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

**Job title :Customer Excellence Representative**

**Job Position Summary**
- In this position you will be dealing with requests regarding our Pharma Chemicals and Process Solution Products.
- You are the entry point for the first level commercial and regulatory questions from our internal and external clients received by mail, phone or fax.
- In your dedicated area of responsibility you act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces.
- Also you continuously support the sales representatives in their daily activities in order to meet the sales objectives.
- You will be responsible for dealing with all quotations in close collaboration with the sales representative, you will enforce our price policy and develop special prices for a specific category of clients.
- You'll be in charge of handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc.
- You handle product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions.

**Who you are**
- Minimum 3-4 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset
- Fluent English conversational and written.
- Organized, multitasking, open-minded, flexible in a changing environment and able to adjust accordingly
- Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork
- Enjoy working in an international team
- A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction
- Excellent computer skills with experience on Microsoft Office, SFDC, SAP is a plus

The organization is evolving over the year 2023 and you should be able to accompany the change.

An eye for detail and a strong customer focus make you the best at your work. You're always looking for a way to optimize our company service and like to share these ideas in order to contribute to the team's success.

The opportunities to develop in our growing company are just as diverse as our broad product portfolio. We offer a modern and international working environment to unleash your innovative potential in diverse multicultural teams, and take responsibility for our employees, products, the environment, and society.

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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