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Customer Service Representative

4 months ago

Mumbai, India Aurorium Full time
Job Summary:The Customer Service Representative is the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Aurorium. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.Responsibilities:Role Specific Responsibilities:Maintain a thorough knowledge of the businesses’ product manufacturing locations, broad applications and industries.Manage the Post Order requirements of customer with respect to but not limited to, timelines, quantity and quality of the product to be delivered.Work customer orders through Customer Service work processes and systems.Strengthen customer intimacy by developing solid relationships, understanding customer needs and delivering the necessary information with zero errors and in time.Coordinate activity with different manufacturing plants and the respective planners for customer accounts, proactively address issues within Aurorium and outside Aurorium with relevant customers, apply creativity to develop and implement solutions.Differentiate between customer requirements and Aurorium’ s capabilities; choose the best/cost effective solution.Contribute to the business goals, in particular for Customer Service.Coordinate between sales, manufacturing locations, planners and customers to ensure deliverables are met. Strong ownership of activity to deliver is a mustSupport commercial strategies with Aurorium customers across multiple businesses.Compliance:Complies with company Health, Safety and Environmental policies, procedures, and arrangementsReports all Health, Safety and Environmental accidents, incidents and near misses promptlyActs in a safe and responsible manner at all times.Problem Solving and Innovation:Active participation in continuous improvement activitiesParticipates in problem-solvingTakes responsibility and ownership for own learning and development in the spirit of continuous improvement of both self and the businessAssists in the training, mentoring, and assessment of other team membersExercises autonomy and judgement subject to overall direction or guidance