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Operations Support

4 weeks ago

Gurugram Haryana, India Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Associate Implementation will sit within Central Onboarding Team - India supporting ICS.

**How will you make an impact in this role?**
- Set up of the client in MYSU liaising with WS to facilitate rapid & accurate set up
- Liaising with internal teams including Sales, GNA, MCO, GCO, Risk, LO
- Coordinate internal client communication, completion & processing of Corporate Account Set ups
- Ensuring at work profile is set up for the customer on priority
- Ensure all MIS, associated products are set up correctly
- Establish & monitor the process at each implementation stage to provide support to Acquisition / Sales teams with client set up
- Provide administrative support to Leader for the implementation of new corporate card, BTA CPC & CMC sales to achieve charge volume

**Minimum Qualifications**
- Strong understanding of the Commercial Card systems, and MIS tools
- Ability to build and leverage strong working relationships and collaborate across regional teams
- Strong analytical skills; Superior customer service skills
- Past Experience: Minimum 1- 4 years of experience in BFSI Industry
- Academic Background: Graduate in Commerce

Functional Skills/Capabilities:

- Understanding of Finance
- Experience/ Knowledge of AML, KYC
- Technical Skills/Capabilities:
Good knowledge of MS Excel

**Preferred Qualifications**
- Knowledge of Corporate Services Procedures preferred
- Strong administrative skills and is detail oriented

Behavioral Skills/Capabilities:

- Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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