Sales Support Executive, Hkt

7 months ago


Airport Pune Maharashtra, India Malaysia Airline Full time

**Position Title**:

- Sales Support Executive

**Reports To**:

- Regional Sales Manager ASEAN

**Position Summary**:

- Executive, Sales Support and R&T HKT

**Key Responsibilities**:

- To support Sales Rep/Sales Force initiatives, promotions and marketing activities to achieve revenue targets.
- To response to agent queries - refunds, loss baggage, cancellation flights / flights re-timing and etc on a timely manner
- To liaise with Revenue Management/Reservations & Finance department and other departments relating to pricing, fare-filing and ticketing procedures.
- To file promotional and market fares with SITA New Generation Airfare Insights System (NGAI).
- To prepare regular communications circulars/trade release for travel agents informing them of MH promotions and latest update in procedures.

**Qualifications & Working Experience**:

- Degree or Diploma in any field.
- Airlines Business/ Tourism/ Aviation Management
- 5 years working experience

**Areas of Experience**:

- Knowledge in Amadeus, reservation & ticketing
- Excellence in problem solving skills.
- Good verbal & written communication
- Good leadership & interpersonal skills

**Personality Traits**:

- Ability to deliver the functions of sales support in effective and efficient manner.
- Ability to effectively respond to questions from internal and external team



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