Call Centre Executive
2 weeks ago
**Responsibilities**:
- Manage inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Find opportunities to improve customer retention.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend internal training programs to improve knowledge and performance level
- Meet individual qualitative and quantitative targets
**Requirements and skills**:
- Previous experience in a customer support role (If applicable)
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Basic Computer skills.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹14,500.00 - ₹15,500.00 per month
Schedule:
- Day shift / Fixed shift
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹14,500.00 - ₹15,500.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Diploma (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Saibaba Colony, Coimbatore, Tamil Nadu (required)
Ability to Relocate:
- Saibaba Colony, Coimbatore, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8110002140
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