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Medical Call Centre Executive

2 months ago

Coimbatore Tamil Nadu, India Solid Practice Service Full time

Medical Call Centre Agent
Solid Practice Service is recruiting clinically-trained part-time/ Full-time Medical Call Center Representatives to join our growing Care Team. These positions, internally knows as CARE Ambassadors, are responsible for speaking by phone with patients who request medical care, completing a clinical screening process, coordinating with clinical and operational staff These positions require excellent communication, customer service and critical thinking skills.

**Responsibilities**:
All components of acute patient screening including evaluation of symptoms/chief complaint, documentation and coordinator of triage with supervisors and clinical teams
Coordination of day-to-day clinical team patient volume
Coordination of patient referrals
Ability to multitask
Provide excellent customer service over the phone to patients

**Requirements**:
2 years of clinical experience, EMT, medical dispatch or medical assistant

Familiarity with medical terminology
2 years of customer service experience

Excellent verbal communication

Ability to think critically in complex situations

**Preferred**:
Experience with Athena EMR

**Benefits**:
Career growth and investment
Be part of a company that is innovative, exciting and progressive
Flexible schedule

**Role**:Non Tech Support - Voice / Blended
**Industry Type**:Medical Services / Hospital
**Department**:Customer Success, Service & Operations
**Employment Type**:Full Time, Permanent
**Role Category**:Voice / Blended
**Education**
**UG**:Any Graduate
**PG**:Any Postgraduate

About Company

**Company Name**: Solid State Practice

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹700,000.00 per year

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Work Location: In person

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