Support Executive
6 months ago
**Who are we?**:
Suvit is an accounting automation software powered by AI, handling all clerical work swiftly and ensuring 100% data accuracy. It saves time by eliminating manual tally entries and also serves as a valuable business tool.
**Why Join Us?**:
Fun-loving support seekers wanted Join us for a joy-filled journey in customer happiness
At Suvit, We build and evolve in the world of automation. Experience constant success and growth for your outstanding talents in the company of like-minded people. Take up the pleasures of a continually working company, making you a better individual.
**Core Values**:
- Transparency in operations, communications, and business.
- Accountability.
- Responsiveness to patrons, trends, and situations.
- Equitability and inclusiveness.
- Efficiency in delivering value to patrons and internal growth.
- Transparency in operations, communication, and business
**Roles and Responsibilities**:
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Strong verbal communicator
- Proficiency in using remote support tools
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite
- Quick decision-making skills.
- Excellent time management and organisational skills.
- Ability to multitask.
- Customer-focused attitude and the capacity to adjust to and handle various personalities
**Interview process**:
- Screening Round
- Technical Round
- Final Discussion
**Employment Type**: Full Time, Permanent**:
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