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Client Executive/ Guest Relation

2 months ago

Pune, India LifeUno Ventures Private Limited Full time

To establish the first point of contact with clients and family to understand their needs, desires, and goals for wellbeing
- To engage with the clients who sign up for Close Monitoring in a conversation to fill out life storyboarding, body mapping, and lifestyle details for a deeper insight into optimal quality care delivery
- Taking Vitals as required per the package subscribed and entering the data in the system
- Tracking the customer’s wellness journey
- Reporting to the Nurse or Physician on a routine and (Save our Ship) SOS basis
- Working with the healthcare team comprising physicians, registered nurses, physiotherapists, etc.
- Handling logistics in case of an emergency following Rapid Response Protocol
- Understanding any specific need and suggesting methods, products, or services to ease the situation - such as pain management, physiotherapy, personal Caregiver, etc.
- To provide emotional support modelling the role of a companion
- To provide logístical support and coordination between the internal team and client and family, throughout
- To ensure all physical, emotional, psychological, and everyday requirements are coordinated and communicated appropriately as per standard protocol.
- Business Growth and Registration of new customer and ask them to enrol to our membership program
- Retention of existing customers and acquisition of new customers
- Customer Satisfaction Rating
- The listing of your role & responsibilities is illustrative and not exhaustive. You are expected to respond to any business requirements that arise, in a manner that promotes customer satisfaction.
- till 30 years. Flair for Sales is an added advantage. Female employees are given first preference**. **1 year experience preferred. Freshers are welcome if communciation is good.**

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- good english (required)

Application Deadline: 29/07/2023
Expected Start Date: 01/08/2023

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