Customer Support Executive

6 months ago

Jaipur Rajasthan, India Choice India Full time

_**Choice India**_

Choice is one of the leading financial service providers with Stock market, Mutual Fund, Insurance and Loan as major services. Choice is part of the Choice Group, a diversified multi-disciplinary conglomerate with presence in Finance - Hospitality - Technology sectors. Employing over 2000 professionals with wide-spread National and International presence.

**Location**: Jaipur

**Qualification**: Graduate/ Post Graduate

**Experience**: 0 - 3 years

**Roles & Responsibilities**:

- Handling customer queries: Executive is responsible for handling customer queries related to account opening, trading, settlement, and other issues.
- Providing information: Executive should be able to provide accurate information about the products and services offered by the broking firm, including the risks involved, fees, and charges.
- Resolving complaints: The Executive should be able to resolve customer complaints in a timely and efficient manner, escalate issues if necessary, and ensure customer satisfaction.
- Coordinating with other teams: The Executive should work closely with other teams, such as the Back Office and Front Office, to ensure smooth trade execution and settlement of trades.
- Documenting customer interactions: The Executive should maintain records of all customer interactions, including queries, complaints, and resolutions, in the system.
- Following up with customers: The Executive should follow up with customers to ensure that their queries and complaints have been resolved to their satisfaction.
- Providing feedback: The Executive should provide feedback to other teams regarding customer issues and suggestions for improving customer service.

**Traits that we are looking for**:

- Bachelor's degree in finance, business, or related field
- Strong communication and interpersonal skills
- Good problem-solving and analytical skills
- Knowledge of trading platforms and settlement systems
- Understanding of market regulations and compliance requirements
- Ability to work in a fast-paced and dynamic environment
- Attention to detail and ability to multitask

**Job Types**: Full-time, Fresher

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7740998453

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