Customer Support Executive
5 months ago
**Location**: Jaipur, India
**Company Overview**:
Nexrise India Infra is a leading provider of mobile access scaffold towers, ladders, and related accessories across India. Committed to delivering high-quality products and excellent customer service, we are expanding our team and seeking a Customer Support Executive to join us in Jaipur.
As a Customer Support Executive at Nexrise India Infra, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support across various communication channels. Your responsibilities will include:
- Assisting customers in placing orders, tracking shipments, and processing returns or exchanges.
- Resolving product or service issues by clarifying the customer's complaint, determining the cause of the problem, and providing appropriate solutions.
- Escalating complex issues to the appropriate departments for further investigation and resolution.
- Maintaining accurate records of customer interactions, transactions, and inquiries.
- Collaborating with the sales and logistics teams to ensure seamless order fulfillment and delivery.
- Continuously striving to enhance the overall customer experience through proactive support and problem-solving.
**Qualifications**:
- Bachelor's degree in business administration, communications, or a related field.
- Proven experience in customer service or a similar role, preferably in the manufacturing or construction industry.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Knowledge of scaffold towers, ladders, or construction equipment is a plus.
**SKILLS:
- GOOD COMMUNICATION**
**Salary**: ₹25,000.00 - ₹30,135.70 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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