Customer Support Executive

2 months ago

Jaipur Rajasthan, India Jobiva International Full time

ONLY FOR JAIPUR CANDIDATES. NO RELOCATION. SOMEONE WHO HAS GOOD STOCK MARKET KNOWLEDGE AND GOOD COMMUNICATION SKILLS

**Job Title**: Customer Support Executive

**Location**: Jaipur

**Job Type**: Full-time

**Company Description**:
Jobiva International, a recruitment startup, is working with ‘A.C Agarwal’ to source a suitable applicant for the role of Customer Support Executive

AC Agarwal Share Brokers, we pride ourselves on being a trusted name in the Indian stock market, delivering reliable brokerage services for decades. We believe in empowering our clients with the knowledge and tools to achieve their financial goals, and our Customer Support team plays a critical role in this journey.

**Position Overview**:
We are looking for a passionate and proactive Customer Support Executive to join our Jaipur branch. As the first point of contact for our clients, you will be responsible for ensuring a seamless experience by addressing customer queries, resolving issues, and providing accurate information about our products and services. This role is perfect for someone who thrives in a dynamic environment, is quick to take initiative, and is driven to exceed client expectations.

**Core Responsibility**:

- Handle inquiries regarding account management, trading platforms, and brokerage services.
- Resolve client concerns with a sense of urgency and professionalism.
- Collaborate with internal teams to ensure client issues are addressed promptly.
- Assist clients in understanding various stock market products and services.
- Identify opportunities for process improvements and proactively suggest solutions.
- Maintain up-to-date knowledge of stock market trends and company offerings.

**Desired Qualification**:

- Bachelor’s degree in any field (Finance or related fields is a plus).
- 1-3 years of experience in customer support, preferably in the financial services sector.
- Strong communication skills, both verbal and written.
- Ability to work well under pressure and handle challenging client interactions with patience.
- Proactive problem-solving skills and a knack for taking initiative.
- Enthusiastic attitude with a strong focus on client satisfaction.
- Basic knowledge of the Indian stock market is an added advantage.

**Why Join Us?**
- Work in a dynamic, fast-paced environment with ample opportunities for growth.
- Be part of a company that values initiative and empowers its employees to make a difference.
- Collaborate with a supportive and experienced team.
- If you are enthusiastic about helping clients and ready to take initiative to deliver exceptional customer experiences, we would love to hear from you

**How to Apply**:
please submit your resume to

Pay: ₹119,489.80 - ₹400,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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