Executive - Quality

4 weeks ago


Naigaon Mumbai Maharashtra, India Raychem RPG Full time

Customer complaint Management and QMS

**ROLE TITLE: Officer to Executive - Quality Assurance - Customer complaint Management and QMS
**REPORTS TO**:

- New position (Mostly AM/DM)**LOCATION**: Naigaon**DATE: 07/06/2023**

**JOB PURPOSE**:

- Customer complaint Management and QMS/IATF documentation preparation**SCOPE**
- DIRECT REPORTEES- 0- TOTAL MANPOWER SPAN- 0- (Function): QA**DIMENSIONS**:

- Domestic & International Customers
Position holder
Internal customers
External customers
External partners
Suppliers, Foreign Customers, Domestic customers
SQA, Sales, SCM, Production, Engg, Sales, PMG, Marketing
Officer/ Executive

**KEY RESPONSIBILITIES: -**

**Customer Complaint Management**
- Response to customer complaints within specified time
- Communication with internal stakeholders for smooth complaint closure.
- 8D report filling with internal stakeholders and submission to customer/Portal.
- On time effective Closure of customer complaints-TAT must be matched.
- Ensure replacement to customers with effective actions by involving stakeholders.
- Awareness & Training of Customer Complaints with stakeholders

**IMS-System Work**
- QMS and IATF documentation and record maintenance
- Audit preparation and readiness for QMS and IATF
- Audit preparation and readiness product certifications like ATEX,ABS,DNV,UL etc.
- NC closing with respective stakeholders.
- Customer audit preparation-System Related
- Internal audit plan and execution with internal stakeholders

**MIS work**
- Prepare monthly MIS data and circulate to respective stakeholders.- MIS reports preparation and record maintenance.**Business Management Review**
- Prepare data for monthly BMR meeting as per agenda
- Prepare data for Quality meetings as per requirements.
- To participate in IMS core committee meeting & to provide support for closure of points discussed in meeting

**FUNCTIONAL COMPETENCIES**
- Shall analyze the customer complaint
- Prepare monthly MIS report
- Maintain & update all documents & records as per QMS & Customer requirements
- Co-ordinating with all stakeholders to ensure timely execution of CAPA.
- Shall have Good Verbal / Written communication skill.
- Shall participate in Kaizens and innovations at the workplace.
- Should have good analytical skill to do root cause analysis

**COMPETENCIES**
- 1. Innovative (Basic)- 2. Strategic (Basic)- 3. Organized (Foundational)- 4. Analytical (Foundational)- 5. Quick Decision maker (Capable)- 6. Supportive (Capable)- 7. Coordinating (Capable)- 8. Communication (Capable)**_Proficiency Levels for Competencies: -_**

**_Basic_**:

- elementary understanding & familiarity _

**_Foundational_**:
**_Capable_**:
**_Advanced_**:

- Thorough in-depth understanding_

**_Master_**:
**PREFERRED AGE**
- 21 to 26 years**QUALIFICATION**
- Diploma / Graduate Engineer**EXPERIENCE**
- 3 to 4 years**SPECIAL REQUIREMENTS**

**(IF ANY)**
- ESSENTIAL- Quick Learner & aspiration to make carrier in QA.- DESIRABLE- Ready to take independent QMS documentation and customer complaints handling responsibility..
- **FUNCTION HEAD DEPT. HEAD



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