Service Operations Ip Sme

2 weeks ago

Noida, India Clarivate Full time

We are looking for a IP SME to join our Trademark IP Admin team in Noida. This is an amazing opportunity to work with Trademark Clients. The colleague will be reporting to the

Manager/Sr. Manager. We have a great skill set in Intellectual Property domain and we would love to speak with you if you have skills in Trademark domain.

About You - experience, education, skills, and accomplishments
- Exceptional Trademark domain expertise; experience to work on different IPMS' is added advantage and preferable
- Client Centricity and strong relational skills to work cohesively with cross functional services
- IPMS Product Knowledge and familiar to usage of 3rd party IP databases
- Excellent written & verbal communication skills
- Knowledge of IP products & laws
- Proficiency in Microsoft office suite programs, including PowerPoint, Word, Excel, Outlook, etc
- Minimum Bachelor’s degree (BBA, B.COM, BA, BSC)
- Minimum 2-5 years of IP experience in Filing & Prosecution support services - Docketing, Paralegal etc.

What will you be doing in this role?
- Address all customer requests and issues to satisfactory conclusion
- Escalate critical client issues to reporting manager and perform Root Cause Analysis (RCA)
- Ensure periodic Quality reviews and provide recommendations to optimize the existing process
- Value additions to the existing processes and help clients achieve their business objectives
- Adhere to all internal and external deadlines
- Ensure all process documents are current and updates are implemented without any gaps

About the Team

This position exists to drive client engagement and business growth cohesively. The main purpose of this role is to understand the client needs and recommend best possible service offerings within Filing & prosecution (F&P). Onboarding and successful transition of new clients and services and to ensure seamless transition from Business Take-On (BTO) to Business as Usual (BAU). The position is also responsible for coming up with self-improvement initiatives to drive client delight, building capability within the limits of functional policies and guidelines.

Hours of Work
- 5 days working - Monday to Friday
- Full-time Permanent Role
- Shift - 9 hours including break

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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