No more applications are being accepted for this job

Ericsson - IP & TXN

2 weeks ago

Noida, India Ericsson Full time

Description

Join our Team

About this opportunity:

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP & DWDM. Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

What you will do:

• 2nd Level troubleshooting of incident.
• Major & Critical Service outage handling.
• Coordination with Vendors and other stakeholders.
• Support configuration management activities.
• Support in routine health check-up & preventive activities.
• Owns responsibility of Incidents understands the issue and drives for closure by coordinating with all teams
• Identification and support in automation of activities by internal/external automation team.
• Support configuration management & FNI activities
• On-time Change approval post validation.
• Supporting PM team for detailed analysis.
• Sharing learnings with wider teams.
• KSS & MOP development for future reference
• Analyze the fault and identify the root cause for permanent fix of faults and provide details to PM team.
• Support in network analysis and reporting whenever required.
• Support to NDO team on various requirements related to network optimization and KPI improvement
• Driving process efficiencies by Lean six sigma and CSI, SI initiatives.
• Ensures the processes are being followed and no timeline/ SLA/KPI are missed by any resolving agent in the system.
• Identification and support in automation of activities by internal/external automation team.
• Daily reprioritization of work and targets to meet end goals as per operational situations.

The skills you bring:

• Result oriented
• Flexible and responsive to changing work patterns and demands.
• A thorough and methodical approach to work.
• Developed skills in Interpersonal communication
• Developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
• Inquisitive and keen problem shooting approach-
• Sense of ownership & drive
• Self triggered individuals
• Engagement
• Open to travel

Education: Degree in Electronics and Communication Engineering
Minimum years of relevant experience: 3 years of experience

Get Matched

Upload your resume and see jobs that match your skills and experienceMatch Unknown

Job Insights

Based on previously hired candidates

Popular Skills of Previous Hires

Database SAO - Support Aux Operations Trans Routers Python Pandas PaloAlto Firewall Networking Network Support MLops LAN Kubernetes

Job titles of previous hires

Support Specialist

Service Specialist

Operation Specialist

Operations Support Specialist

Previous hires also worked at

Nokia

Other Similar Jobs

Domain Support Specialist

Bucharest, Bucharest, Romania and 1 more