Chat Support Executive

2 months ago

Noida Uttar Pradesh, India TheraYog Full time

Designation: Chat Support Executive

Location: Noida

**The key expectations of the role**:

- Respond promptly to customer inquiries via chat, providing accurate information and assistance related to our products and services.
- Address customer concerns, resolve issues, and provide guidance on product usage and benefits professionally and courteously.
- Efficiently manage a high volume of chat conversations on a daily basis while maintaining quality and responsiveness.
- Proactively engage with customers to identify potential leads and opportunities, and assist in converting leads into sales.
- Develop a comprehensive understanding of our products and services to effectively address customer queries and promote offerings.
- Maintain accurate records of customer interactions, transactions, and inquiries for future reference and analysis.
- Gather feedback from customers to identify areas for improvement and enhance the overall chat support experience.
- Work closely with other team members, including sales and marketing, to ensure alignment and provide support as needed.

**Competencies required**:

- Prior experience in chat support or customer service roles is preferred, with the ability to handle a large volume of chats effectively
- Strong understanding of health, wellness, Ayurveda, and Yoga principles and practices**.**
- Basic understanding of sales principles and the ability to identify and capitalize on sales opportunities.
- Knowledge of MS Office Applications.
- Outstanding communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Demonstrated commitment to providing exceptional customer service and satisfaction.
- Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
- Able to multitask, prioritize, and manage time efficiently.**Education and Experience**
- Bachelor's degree in business, or a related field is preferred.
- A minimum experience of 1-3 years.
- Having Knowledge of women’s health and fitness would be preferred

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus

Application Question(s):

- What are the minimum number of chats handled by you on per day basis
- Any prior experience in any Healthcare/Ayurveda/Wellness company?
- How soon will you be able to join?

**Experience**:

- Live chat: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9557782655

  • Chat Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Digininja Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries through, resolving issues, and ensuring customer satisfaction through live chat. **Key Responsibilities**: - Provide prompt,...

  • Chat Support Executive

    1 month ago

    Noida, Uttar Pradesh, India TheraYog Full time

    Designation: Chat Support Executive Location: Noida **The key expectations of the role**: - Respond promptly to customer inquiries via chat, providing accurate information and assistance related to our products and services. - Address customer concerns, resolve issues, and provide guidance on product usage and benefits professionally and courteously. -...

  • Chat Support Executive

    3 days ago

    Noida, Uttar Pradesh, India TheraYog Full time

    Designation: Chat Support Executive Location: Noida **The key expectations of the role**: - Respond promptly to customer inquiries via chat, providing accurate information and assistance related to our products and services. - Address customer concerns, resolve issues, and provide guidance on product usage and benefits professionally and courteously. -...

  • Chat Support Executive

    1 month ago

    Noida, Uttar Pradesh, India cocentrus Full time

    Hi We are Hiring, for **Chat Support (International Process)** For MNC In **Noida** Location please find the job responsibility as below: **Job Profile**: Chat Support (International Process) **Experience**: 2+years Specialist **Shift Timing** :Rotational Shifts **Budget ** : upto 5.25Lac - Should have good level of Oral comprehension, Reading ability and...

  • Chat Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Career Creed HR Services Pvt Ltd Full time

    **Job DescriptionDescription**: - Answering customer queries. - Fixing customer problems. - Proactive engagement. - A chat support agent **connects with customers through instant messaging on a business's website or mobile app**. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of...

  • Chat Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Career Creed HR Services Pvt Ltd Full time

    Answering customer queries. - Fixing customer problems. - Proactive engagement. - A chat support agent **connects with customers through instant messaging on a business's website or mobile app**. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving. -...

  • Chat Support Executive

    2 days ago

    Noida, India Digininja Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries through, resolving issues, and ensuring customer satisfaction through live chat. **Key Responsibilities**: - Provide prompt,...

  • Chat Support Executive

    1 week ago

    Noida, India Periplus Consulting Services Full time

    We are seeking a dedicated and customer-focused Chat Support Executive to join our team. The Chat Support Executive will be responsible for providing prompt and efficient support to our customers via live chat, addressing their inquiries, resolving issues, and ensuring a positive customer experience. **Responsibilities**: Customer Engagement: Interact with...

  • Chat Support Executive

    1 week ago

    Noida, Uttar Pradesh, India Brainwires infotech pvt. ltd Full time

    Hiring for an International BPO. US Telecom process Location: Noida. CTC: 5.40 LPA, ( 45k CTC, 38k in hand ), unlimited incentives. 80% chat 20% calls. Min 06 months of experience in a chat process **All night Shifts, No Cabs** undergrad & Grads both can apply Mode of Interview : HR Virtual, Ops and Versant in the office. Need Excellent Comm...

  • Chat Support Executive

    1 month ago

    Noida, India IBA Infotech Inc. Full time

    **Job description** We are looking for a dynamic person for Chat Support Executive **Roles & Responsibility** - Must be fluent with English communication - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunction - Educate them about the ongoing offers, deals, products, etc over a chat. - Should...

  • Chat Support Executive

    1 month ago

    Noida, Uttar Pradesh, India IBA Infotech Inc. Full time

    **Roles & Responsibility** - Must be fluent with English communication - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunction - Educate them about the ongoing offers, deals, products, etc over a chat. - Should haves good communication skills - Should have good typing speed * - Monitor customer...

  • Chat Support Executive

    3 days ago

    Noida, Uttar Pradesh, India IBA Infotech Inc. Full time

    **Roles & Responsibility** - Must be fluent with English communication - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunction - Educate them about the ongoing offers, deals, products, etc over a chat. - Should haves good communication skills - Should have good typing speed * - Monitor customer...

  • Chat Support Executive

    1 week ago

    Noida, India Waffle Bytes Pvt. Ltd. Full time

    We are looking for a Chat Support Executive to support our operations team. **Responsibilities**: Chat with potential customers and guide them through the process. Resolve queries and issues related to the products and services Identify customer needs and help customers use specific features Inform customers about new features and functionalities Follow up...

  • Chat Support Executive

    1 month ago

    Noida, India IBA Infotech Inc. Full time

    We are looking for a dynamic person for Chat Support Executive **Roles & Responsibility** - Must be fluent with English communication - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunction - Educate them about the ongoing offers, deals, products, etc over a chat. - Should haves good...

  • Chat Support Executive

    1 month ago

    Noida, India IBA Infotech Inc. Full time

    **Job description** We are looking for a dynamic person for Chat Support Executive **Roles & Responsibility** - Must be fluent with English communication - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunction - Educate them about the ongoing offers, deals, products, etc over a chat. - Should...

  • Chat and Email Support Executive

    2 months ago

    Noida, Uttar Pradesh, India Freekamaal Full time

    Handle queries, requests & complaints effectively to provide appropriate resolution and alternatives within the defined timeline. - Strong follow-up on cases to ensure final resolution keeping the customer experience in mind. - Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines. - Coordinate...

  • Customer Support Executive

    2 weeks ago

    uttar pradesh, India TheraYog Full time

    Designation: Chat Support ExecutiveLocation: NoidaThe key expectations of the role:· Respond to customer inquiries via chat, email or calls.Providing accurate information and assistance related to our products and services.· Address customer concerns, resolve issues, and provide guidance on product usage and benefits professionally and courteously.·...

  • Chat Support Executive

    6 days ago

    Noida, India INFIDEA Full time

    Chat Support Executive **STARTING 2 MONTHS FROM OFFICE, THEN COMPLETE WORK FROM HOME** Location - Noida 6Months of Documented Experience in BPO is must SALARY FOR UNDERGRADUATE + EXPERIENCE - 15300 IN HAND SALARY FOR GRADUATE + EXPERIENCE - 16000 IN HAND 6 Days Working Rotaional Shifts and off **System + Wifi is mandatory**, Face to Face Interview...

  • Chat Support Executive

    1 month ago

    Noida, India MoSahay Associate Full time

    Chat support Executive - Good Communication skills(Versant-6), Customer Service Approach along with all educational and employment documents. - Permanent Work from office. - Training : 10-15 Days - Rotational week off/ Rotational Shift/ 6 days Working **Salary**: ₹20,500.00 - ₹24,000.00 per month Schedule: - Rotational shift Ability to...

  • Executive-email & Chat Support

    1 week ago

    Noida, Uttar Pradesh, India Yamarkets Technology Full time

    Respond to customer inquiries and resolving their issues through chat conversations - Provide accurate and detailed information about products, services, and policies - Guide customers through the purchasing process and recommending appropriate products or services - Escalate complex or unresolved issues to the appropriate department or supervisor - Maintain...