Chat and Email Support Executive
3 weeks ago
Handle queries, requests & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
- Strong follow-up on cases to ensure final resolution keeping the customer experience in mind.
- Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.
- Coordinate timely with inter-departments to resolve escalations.
- Make outgoing calls for follow-up cases and ensure closure.
- Adhere to business SOP and quality guidelines under the defined SLA structure.
- Manage social media queries on Instagram, WhatsApp, Facebook, Twitter & Telegram.
- Basic MS word & excel skills to manage relevant data on G-drive.
**Requirements**:
- Good verbal and written communication skills
- Strong active listening and comprehension skills
- Multi-tasking-To be able to work in a blended process.
Pay: ₹15,000.00 - ₹23,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Chat and mail support: 1 year (required)
**Location**:
- Noida, Uttar Pradesh (required)
Shift availability:
- Day Shift (required)
Work Location: In person
**Speak with the employer**
+91 9315711853
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