Customer Care Executive

6 months ago

Pune, India Atmantan Wellness Centre Full time

**About Us**: Atmantan Wellness Resort is a premier destination for holistic wellness and rejuvenation, nestled in the picturesque Sahyadri Mountains. Our mission is to provide guests with a transformative wellness experience, focusing on mind, body, and soul, through our world-class facilities, natural surroundings, and expertly curated wellness programs. We are committed to promoting health, balance, and rejuvenation, making Atmantan the ultimate wellness destination.

We are in search of a dedicated and customer-centric individual to join our esteemed team as a Customer Care Executive. As a Customer Care Executive at Atmantan Wellness Resort, you will be the first point of contact for our valued guests, ensuring that their stay with us is a memorable and rejuvenating experience.

**Key Responsibilities**:

- Warmly welcome guests upon arrival and provide assistance during their stay.
- Address guest inquiries, needs, and requests with professionalism and enthusiasm.
- Offer detailed information about our wellness programs, services, and resort amenities.
- Handle guest reservations, check-in, and check-out processes efficiently and accurately.
- Attend to guest complaints or issues promptly, demonstrating empathy and problem-solving skills.
- Maintain meticulous guest records and ensure accurate billing.
- Collaborate seamlessly with various resort departments to meet guest requirements and ensure a seamless and memorable stay.
- Strive for excellence in delivering exceptional customer service, consistently exceeding guest expectations.

**Qualifications**:

- Bachelor's degree in Hospitality Management or a related field.
- A minimum of 2 years of prior experience in a customer service role, preferably in a luxury resort or hotel.
- Outstanding communication skills, both verbal and written, with fluency in English.
- Strong problem-solving skills and the ability to remain composed and professional under pressure.
- Proficiency in using reservation and customer management software (e.g., Opera, Fidelio).
- A genuine passion for providing guests with a unique and unforgettable experience.

**Benefits**:

- Competitive salary and performance-based incentives.
- Access to Atmantan's world-class wellness programs, facilities, and natural surroundings.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and development within our dynamic organization.

**How to Apply**: If you are enthusiastic about delivering exceptional customer service in a luxurious wellness setting and meet the qualifications for this role, we invite you to become a part of our passionate team. Please submit your detailed resume and a personalized cover letter outlining your relevant experience and why you're a perfect fit for Atmantan Wellness Resort.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 8799921569

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