Production Support Executive

6 months ago

Dindigul, India Ciel HR Full time

**Job Title: Production Support Executive**

**Location : Dindigul**

**Qualification : 8th,10th,ITI,Diplamo, Any Degree**

**Experience : Fresher / Experienced**

**Salary : Based on their Qualification**
- **Food, Transportation, Accommodation Facility are Available**_

Job Overview:
The Production Support Executive plays a crucial role in ensuring the smooth and efficient operation of production processes within an organization. This role involves providing technical support, troubleshooting issues, and implementing solutions to maintain optimal production workflows. The Production Support Executive collaborates with cross-functional teams to address issues promptly, minimize downtime, and enhance overall productivity.

Key Responsibilities:

- **Technical Support**:

- Provide timely and effective technical support to resolve production issues.
- Monitor production systems, identifying and addressing any disruptions or anomalies.
- Respond to incidents, service requests, and inquiries related to production processes.
- **Troubleshooting**:

- Investigate and analyze production problems to identify root causes.
- Implement corrective actions and preventive measures to minimize future disruptions.
- Collaborate with development teams to resolve complex technical issues.
- **Documentation**:

- Maintain accurate and up-to-date documentation of production processes, configurations, and issue resolutions.
- Create knowledge base articles to facilitate faster issue resolution in the future.
- **Communication**:

- Effectively communicate with internal teams, stakeholders, and end-users regarding production-related matters.
- Provide regular updates on the status of ongoing issues and resolution progress.
- **Collaboration**:

- Work closely with cross-functional teams, including development, QA, and operations, to ensure seamless integration and coordination of production activities.
- Participate in meetings to discuss production-related improvements and initiatives.
- **Automation and Process Improvement**:

- Identify opportunities for process automation to enhance efficiency and reduce manual intervention.
- Contribute to continuous improvement efforts by suggesting and implementing process enhancements.
- **Performance Monitoring**:

- Implement and maintain monitoring tools to track the performance of production systems.
- Proactively address potential issues to prevent service disruptions.
- **Incident Management**:

- Participate in incident management processes, including incident identification, logging, categorization, prioritization, and resolution.
- Contribute to post-incident reviews to identify areas for improvement.

Qualifications and Skills:

- 10th, 12th, ITI, Diploma, Graduation or a related field.
- Proven experience in production support or a similar technical role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with ITIL processes and best practices.
- Knowledge of scripting languages and automation tools is a plus.
- Ability to work well under pressure and prioritize tasks effectively.

The Production Support Executive is a key player in maintaining the stability and reliability of production environments, ensuring that the organization can deliver high-quality products and services to

**Salary**: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Dindigul, Tamil Nadu (required)

Ability to Relocate:

- Dindigul, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9943828030

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