Front Desk Receptionist

1 day ago

Noida Uttar Pradesh, India Radiant Innovative Manufacturing Full time

**Job Description: Front Desk Executive (Automotive Industry)**

**Position**: Front Desk Executive
**Department**: Administration
**Reports To**: Office Manager / Operations Manager
**Location**: C,39, Sector 80, Noida, Uttar Pradesh 201305
**Company**: Radiant Innovative Manufacturing Limited

**Job Overview**

As a Front Desk Executive in the automotive industry, you will be the first point of contact for all clients, visitors, and employees. You will manage day-to-day front desk operations and ensure a seamless and professional experience for anyone entering the business premises. You will play a key role in enhancing the customer experience, supporting internal teams, and contributing to the smooth functioning of the business in a dynamic, automotive-focused environment.

**Key Responsibilities**
- **Customer Service & Reception**:

- Greet and assist visitors, customers, and clients in a courteous and professional manner.
- Direct clients to the appropriate departments (e.g., sales, service, parts, etc.).
- Answer incoming calls, transfer them to the relevant departments, and take accurate messages when necessary.
- Handle inquiries related to product/service information, company policies, and scheduling.
- **Administrative Support**:

- Schedule and confirm appointments for sales, service, and test drives.
- Maintain records of client appointments, service bookings, and follow-ups.
- Manage and maintain an organized reception area, ensuring it remains tidy and welcoming.
- Coordinate with other departments (sales, service, finance) to ensure a smooth customer journey.
- **Communication & Coordination**:

- Act as a liaison between customers and other departments, ensuring timely communication and resolution of issues.
- Maintain a log of customer visits and calls for tracking purposes.
- **Dealership or Service Center Operations**:

- Assist in customer check-ins for service-related matters, such as scheduling car maintenance, repairs, or consultations.
- Ensure customers are informed about vehicle service timelines and costs.
- Coordinate with the service team to ensure smooth handovers and customer satisfaction.
- **Customer Feedback**:

- Collect customer feedback and pass on to management to improve service delivery.
- Handle minor complaints and resolve issues or escalate to the appropriate department.
- **Documentation & Record Keeping**:

- Ensure proper documentation for customer visits, service transactions, and sales appointments is completed.
- Maintain and update databases of customer contact information, service history, and feedback.
- **General Office Tasks**:

- Order office supplies and ensure the front desk area is well-stocked.
- Assist with the coordination of company events or promotions.
- Perform other administrative tasks as assigned by management.

**Skills & Qualifications**
- **Experience**:

- 4-6 years of experience in a front desk or customer service role, preferably in the automotive industry.
- Familiarity with automotive terminology and products is a plus.
- **Skills**:

- Strong communication skills (both written and verbal).
- Ability to multitask and manage time effectively in a busy environment.
- Excellent customer service orientation.
- Strong organizational skills and attention to detail.
- Proficiency in MS Office (Word, Excel, PowerPoint) and general office equipment.
- Knowledge of CRM systems (Customer Relationship Management) is an advantage.
- **Personal Attributes**:

- Professional appearance and demeanor.
- Strong interpersonal skills, able to interact with clients, customers, and employees at all levels.
- Ability to stay calm and composed under pressure.
- Positive, proactive attitude and a willingness to go the extra mile for customer satisfaction.

**Education Requirements**
- High school diploma or equivalent; additional certifications in office administration or customer service is a plus.

**Working Conditions**
- Full-time position; standard office hours, with occasional extended hours depending on business needs.
- The role may require standing for long periods and handling a variety of administrative tasks.

Pay: ₹8,086.00 - ₹27,173.41 per month

**Benefits**:

- Health insurance

Supplemental Pay:

- Performance bonus

**Experience**:

- Microsoft Excel: 4 years (required)
- Front desk: 5 years (required)
- Organizational skills: 6 years (required)
- Microsoft Word: 6 years (required)

Work Location: In person

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