Customer Support Professional

2 weeks ago

Gurugram Haryana, India ApplyBoard Full time

six core values

are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:
Customer Support Professionals will be responsible for reviewing Tier 2 workflow brought to them by the Outsourcing, Team Leads, or other senior team members. After reviewing the Tickets, Professional Specialist will utilize problem solving and other tools to reach resolution. Upon resolution, the Customer Support Professionals will provide root cause analysis and documentation for proactive solutions. This role will work closely with various internal and external clients to implement long-term solutions to common and unique issues. The Customer Support Professional will be involved in creating efficiencies through analysis and documentation and play a pivotal role in ApplyBoard's Customer Experience team.

What you'll be doing everyday:
- Work closely with CX and other departments to identify and resolve escalations, and suggest case-by-case resolutions as well as larger-scale fixes- Prioritize Tier 2 tickets to meet service level agreements- Ensure tickets are properly documented according to the company’s processes when required- Collect and share all beneficial information in regards to process/policy to all team members- Provide root-cause analysis for delay in resolution- Work with various team members to recommend long term or larger scale resolutions for recurring issues- Participate in a continuous state of learning- Clarify the company’s processes when required- Aid, advise, or lead on projects as assigned to help improve CX processes, tools, or training to improve customer outcomes

What you bring to the table:
- Excellent written and verbal communication skills- Focus on minimum details. Escalation is all about that- Passion for solving problems and deepening dive into investigations.- Experience in creating action plans- Customer Service Experience- Data analytics, We are all about numbers.- Experience in creating process and guidelines.

Core Competencies:
- Accountable- Verbal & Written Communication- Student/Customer Orientation- Problem solving/Good Judgement- Teamwork and Collaboration

Ideally, you also have experience with some of:
- Graduation in a relevant field- Google and Office Suites, Microsoft Access, Adobe Acrobat, Basecamp- Must have 2+ years of customer service experience- Experience working with educational institutions an asset- Knowledge of multiple ApplyBoard Customer Experience processes an asset

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 800,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s 1,350 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a four-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

  • Customer Support Representative

    3 days ago

    Gurugram, Haryana, India YoloBus Full time

    A **Customer Support Executive** is a professional who assists and supports customers with complaints, concerns, or questions about a company. Some key responsibilities of a Customer Support Executive: - **Resolving Issues**: Acknowledging and resolving customer complaints effectively. - **Providing Accurate Information**: Offering accurate details about...

  • Customer Support Executive

    4 weeks ago

    Gurugram, Haryana, India Dida Brothers Company Private Limited Full time

    Responsibilities: - Make outbound calls to customers for order finalization and support. - Address customer queries, complaints, and issues professionally. - Resolve escalated problems to ensure customer satisfaction. - Maintain accurate records using the CRM system. - Collaborate with other teams for a seamless customer experience. - Stay updated on...

  • Customer Support Executive

    7 days ago

    Gurugram, Haryana, India Drimlite Full time

    **Position**: Customer Support Executive **Location**: Gurugram, Haryana 122016 **Salary**: 29000 CTC **Shift**: 24/7, Majority Night Shift as per US hours / 5 Days working **Responsibilities**: 1. Handling customer queries regarding the electric vehicle process for the US market. 2. Providing excellent customer support through verbal and written...

  • Customer Solutions Design Professional

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Customer Solutions Design Professional **Job Req ID**:29144**Posting Date**:6 Mar 2024**Function**:Design**Unit**:Business**Location**:Gurugram Infospace Ltd IT/ITES, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer...

  • Customer Support Representative

    4 weeks ago

    Gurugram, Haryana, India INTINERI INFOSOL PVT LTD Full time

    Customer Support Executive** **LOB**: BIRD Electric Vehicle Process for US **Position**: Customer Support Executive **Location**: Phase IV, Udyog Vihar, Sector 18, Gurgaon **Salary**: Upto 29,000 CTC **Shift**: 24/7, Majority Night Shift as per US hours / 5 Days working **Hiring Model**: WFO **Skillset**: - Communication should be Excellent like B2...

  • Security Professional

    7 days ago

    Gurugram, Haryana, India BT Group Full time

    Security Professional **Job Req ID**:29266**Posting Date**:12 Apr 2024**Function**:Customer Service**Unit**:Business**Location**:Dundahera, Sector 21, Gurugram, India**Salary**:Competitive**Why this job matters** The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying...

  • Security Professional

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Security Professional **Job Req ID**:29267**Posting Date**:16 Apr 2024**Function**:Customer Service**Unit**:Business**Location**:Dundahera, Sector 21, Gurugram, India**Salary**:Comptitive**Why this job matters** The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying...

  • Insight Professional

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Insight Professional **Job Req ID**:27754**Posting Date**:22 Feb 2024**Function**:Brand and Marketing**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Content & Campaign Professional supports content and campaign activities and marketing initiatives...

  • IT Sourcing Professionals

    12 hours ago

    Gurugram, Haryana, India BT Group Full time

    IT Sourcing Professionals **Job Req ID**:33006**Posting Date**:16 May 2024**Function**:Procurement and Supply Chain**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive- Software and Hardware Procurement Professional (Career Level - E)- Role Description- The Procurement Professional...

  • Security Professional

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Security Professional **Job Req ID**:32087**Posting Date**:15 Apr 2024**Function**:Customer Service**Unit**:Business**Location**:Dundahera, Sector 21, Gurugram, India**Salary**:Competitive**Why this job matters** To manage and administer security technologies for BT and its Global customers. - Provide Lead technical/3rd line support on all, including...

  • Product Professional

    4 weeks ago

    Gurugram, Haryana, India BT Full time

    Product Professional **Job Req ID**:27240**Posting Date**:28 Dec 2023**Function**:Product & Propositions**Unit**:Digital**Location**:25A DLF City Phase-III,, Gurugram, India**Salary**:Competitive- Our Digital unit is responsible for leading BT’s digital transformation, delivering brilliant customer experiences and creating the innovative products and...

  • Security Professional

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Security Professional **Job Req ID**:30882**Posting Date**:14 Mar 2024**Function**:Customer Service**Unit**:Business**Location**:9th & 10th Flr, Gurugram Info, Gurugram, India**Salary**:Competitive**Why this job matters** The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements,...

  • Security Professional

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Security Professional **Job Req ID**:29048**Posting Date**:18 Mar 2024**Function**:Customer Service**Unit**:Business**Location**:Dundahera, Sector 21, Gurugram, India**Salary**:Competitive**Why this job matters** The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying...

  • Project Professional

    7 days ago

    Gurugram, Haryana, India BT Full time

    Project Professional **Job Req ID**:31817**Posting Date**:12 Apr 2024**Function**:Business Services & Operations**Unit**:Business**Location**:25A DLF City Phase-III,, Gurugram, India**Salary**:Competitive**Why this job matters** The Project Professional supports the planning, execution and delivery of complex projects through all specific phases, in...

  • Customer Support

    4 weeks ago

    Gurugram, Haryana, India Connect Galaxy Full time

    _**We are Hiring!!!**_ **Designation**: Customer support **Qualification**: Graduate **Language**: English and Hindi Excellent communication skills, both **written **and **verbal**. **Versant 6 Certified** **Fresher **and **Experienced **both can apply Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). **Salary **:30K CTC 6 Day's...

  • Network Design Professional

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Network Design Professional, Cloud Applications **Job Req ID**:28523**Posting Date**:25 Jan 2024**Function**:Customer Service**Location**:25A DLF City Phase-III,, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer...

  • Customer Support Executive

    4 weeks ago

    Gurugram, Haryana, India Mobishastra Technologies Private Limited Full time

    Anantya.ai is a trusted and leading CPaaS platform defining how companies communicate with customers. Through our customer engagement software, built on Official WhatsApp’s Business API, businesses can easily engage with their customers in real-time at scale! Send multiple WhatsApp messages, automate notifications, and provide efficient customer support...

  • Major Incident Professional

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Major Incident Professional **Job Req ID**:29822**Posting Date**:21 Feb 2024**Function**:Customer Service**Unit**:Business**Location**:Dundahera, Sector 21, Gurugram, India**Salary**:Competitive**Why this job matters** The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements,...

  • Customer Support Executive

    4 days ago

    Gurugram, Haryana, India edutinker Full time

    **Requirements and Skills**: Strong working knowledge of the Microsoft Office Suite products **(MS Word and Excel etc.)** - Experience as a Customer Support Specialist or similar CS role - Familiarity with school ERP domain - Experience in using help desk software and remote support tools - Excellent communication and problem-solving skills - Multi-tasking...

  • Customer Support Representative

    4 weeks ago

    Gurugram, Haryana, India Vertex Group Full time

    **Job description** As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication,...