Operations Associate Manager-1

6 months ago

Hyderabad, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking an Operations Associate Manager...

**In this role, you will**:

- Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
- Ensure timely completion, quality and compliance within the operation area
- Work independently on moderately complex issues and projects
- Identify opportunities for process improvement and risk control development and escalates issues to senior management
- Provide training, performance, evaluation and coaching of less experienced team
- Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
- Leverage interpretation of policies, procedures, and compliance requirements
- Collaborate and influence all levels of professionals including senior managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent

**Required Qualifications, US**:

- 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of leadership experience

**Required Qualifications, International**:

- Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Leadership experience

**Desired Qualifications**:

- Graduate or post graduate in FInance

**Job Expectations**:

- People Management experience of 2 years plus
- Should have mortgage domain exper

Experience in US Mortgage would be an added advantage

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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