Logistics Coordinator

7 days ago


Thiruvananthapuram Kerala, India MYDESIGNATION ONLINE CLOTHING PVT LTD Full time

**Key Responsibilities**:
1. Customer-Courier Communication:

- Serve as the main point of contact for customers and courier partners.
- Address delivery inquiries and issues promptly.

2. Issue Resolution:

- Escalate and ensure timely resolution of delivery-related issues.

3. Follow-Up:

- Maintain consistent follow-up on concerns and provide status updates.

4. Documentation:

- Keep accurate records of interactions, issues, and resolutions.
- Prepare reports on trends and efficiency.

5. Process Optimization:

- Identify recurring issues and suggest process improvements.

Qualifications:

- Proficiency in spoken and written English.
- Experience in logistics, customer service, or related fields preferred.
- Strong problem-solving and organizational skills.
- Ability to multitask.

Additional Information:

- Flexible hours may be required for time-sensitive concerns.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 20/01/2025


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