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Customer Support Representative
4 weeks ago
**Job Profile**
- Understanding of customer requirements and providing them satisfactory solutions
- Providing customer full information about products and convince them to purchase our products
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- CRM update: Keep records of customer interactions, process customer accounts, and file documents
- Updating Shipping and Logistic information on website
- Follow internal communication procedures, guidelines, and policies
- Have minimum 2 years of experience in Customer Support service
- Must have knowledge of Word, Excel, Mailchimp and work in any CRM
- Must have 40 WPM minimum typing speed
- Excellent English Speaking and Writing skill
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Dhakoli, Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9041867338
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