Mental Health Front Desk Admin

4 weeks ago

Remote, India New U Therapy Center & Family Services, Inc. Full time

**Name of Company: New U Therapy Center & Family Services**

New U Therapy Center & Family Services is a one-stop-shop, modern, and innovative mental health clinic that offers all needed services for a person to be well and happy within one place for convenience, quality, and time-saving care and coordination.

We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.

**Responsibilities**:
Verifies client insurance eligibility and benefit coverage;
Review scheduled Intakes and Follow-Up appointments on Clinicians’ calendars, smart scheduling;
Review completed packets for compliance for scheduled clients for completed documentation and consent before scheduled visits;
Answers all inquiries and explains all the services offered;
Long inquiries on Referral Tracker, including contact and insurance information;
Contact client or guarantor and advise of financial responsibilities including out-of-network insurance options;
Manage and update client general information and medical insurance changes in the client platform;
Coordinate and enter information for requests for client records and other document requests;
Manage pharmacy and insurance medication prior authorization and refills;
Uploads various documents;
Manages multi-line phone system;
Performs varied administrative and front desk duties for a medical office.

Explain and promote our different mental health services and produce high-conversion

Do customer service and sales

**Qualifications**:
Proven experience as a Virtual Assistant or relevant role

Knowledge of online calendars and scheduling (e.g. Google Calendar) in a healthcare environment

Excellent time management skills

Solid organizational skills

Knowledge of electronic health records

Have customer service and sales experience

English and/or Spanish-speaking preferred

**Perks of working with us**
1) Long-term position but depends on performance.

2) Salary rates have the possibility to increase after 3 months.

3) Work-from-home set up

4) Good working environment

5) This is a remote job position

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