Guest Relationship Executive

3 weeks ago


Gurgaon, India Best Western Resort Full time

**Guest Relationship Executive at Best Western Resort**

**Location**: Gurgaon

**Salary**: INR 2,40,000 to INR 3,00,000 Per year

**Experience**: 2 to 3 year

**Skills Required**: Customer Relationship Management (CRM)

**Role-** Guest Relationship Executive (GRE)
**Prefrence
- **Females only
**Experience -** 2-3 yrs exp,
**Salary -** 25k pm + lodging + meals
**Opening - **2 positions
**Location -** Manesar, Haryana.

**RESPONSIBILITIES**:

- Welcome guests during check-in and giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Poviding excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.

**PREREQUISITES**:

- Good guest interaction skills.
- Good listening skills.
- Sound decision making.
- Good interpersonal and communication skills.
- Leadership/People management.

**Salary**: ₹240,000.00 - ₹300,000.00 per year

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Customer Relationship Management (CRM): 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9877869915
Expected Start Date: 28/08/2023



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