Guest Relations Executive

2 months ago

Gurgaon, India JLL Full time

JLL supports the Whole You, personally and professionally.

Guest Relationship Executive
Work Dynamics

What this job involves

Relevant customer service experience in Retail, Hospitality or Corporate sector. Primarily a soft services position. HK experience in hospitality related field like hotels preferred. Proficiency with Microsoft Word, Excel and PowerPoint. Good command of verbal and written English.

Duties & responsibilitiesSite Operations
Create a comfortable, welcoming and hospitable experience for employees and their guests.
Provide access passes to employees and visitors in accordance with process.
Handle internal & external calls and correspondence.
Conduct regular floor walks to ensure that the required standards are maintained, actioning any requirements promptly.
Anticipate client needs through observation to create memorable experiences.
Identify and respond to workplace risks in accordance with set process.
Complete building/ campus knowledge

Customer Service
Foster a sense of community and create happiness at work for our team, our client and their guests.
Creating a welcoming environment for clients and visitors by providing an authentic, caring and timely service.

Visitor Management
Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS)
Enhance safety and security of our client’s facility by management of visitor movement.
Execute emergency response plan to ensure safety of clients and visitors when necessary.

Experience
Relevant customer service experience in Retail, Hospitality or Corporate sector.
Qualifications in hospitality or business are an advantage.

Task Skills
Proficiency with Microsoft Word, Excel and PowerPoint.
Good command of verbal and written English.

Personal Skills
High level of communication and interpersonal skills.
Ability to meet tight schedules and deliver high quality of work.
Enthusiastic and energetic, representing the face of the organization to clients and their visitors.

A highly skilled professional
You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.
A client service champ
A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Guest Relation Executive

    2 months ago

    Gurgaon, India FujiFilm Full time

    **Job brief** We are looking for a Guest Relations Executive to provide high-quality service to our Guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented,...

  • Guest Relation Executive

    2 weeks ago

    Gurgaon, India Bikers cafe pvt ltd Full time

    **Job brief** We are looking for a Guest Relations Executive to provide high-quality service to our restaurant customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...

  • Guest Relation Executive

    5 days ago

    Gurgaon, Haryana, India Floor and More Stores Pvt Ltd Full time

    A Guest Relations Executive is responsible for ensuring positive interactions between guests and a business. Key duties may include managing guest inquiries, handling complaints, coordinating special requests, and maintaining a high level of customer satisfaction. Strong communication and problem-solving skills are essential, along with the ability to...

  • Guest Relation Executive

    5 days ago

    Gurgaon, Haryana, India Floor and More Stores Pvt Ltd Full time

    A Guest Relations Executive is responsible for ensuring positive interactions between guests and a business. Key duties may include managing guest inquiries, handling complaints, coordinating special requests, and maintaining a high level of customer satisfaction. Strong communication and problem-solving skills are essential, along with the ability to...

  • Guest Relation Executive

    7 days ago

    Gurgaon, India Resources Global Placement Full time

    Designation: Guest Relation Executive Salary - up to 22,000 + Service Charge (6,000 approx.) Location: Sector 29, Gurugram Exp - Min 2 years as GRE **Responsibilities**: Review arrival lists to welcome guests Take reservation from front Gate Attend to special guests and answer their inquiries Provide information about packages and area...

  • Guest Relations Executive

    5 days ago

    Gurgaon, Haryana, India Experion Developers Full time

    Guest Relations Executive - Sales (Dwarkaexpressway)We are looking for Guest Relations Executives for Sales for our projects on Dwarkaexpressway.Educational Qualification - Graduation in any streamRequired Experience years of experience.JD:Greeting the customers visiting at the site and making them seated at the café. Understanding the brief about the...

  • Guest Relations Executive

    5 days ago

    Gurgaon, Haryana, India Grand Hyatt Gurgaon Full time

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Executive is responsible to assist in the smooth and efficient running of the Guest Services Department within the Rooms...

  • Guest Relation Executive

    7 days ago

    Gurgaon, India Stemford India Pvt. Ltd Full time

    Job Title: Guest Relation Executive/Sr. Guest Relation Executive Level/Grade: S2 / S3 Report to: GRAM/GRDM/GRM Location: Delhi NCR/ Gurgaon Main Responsibilities / Job Summary: 1. GRE/Sr. GRE is responsible for the Sales & Operation of the Outlet. 2. He/She ensures a warm welcome to all guest and provide an ever-lasting experience 3. He/She should be...

  • Guest Relation Executive

    2 weeks ago

    Gurgaon, India Waays Live Solutions Pvt. Ltd. Full time

    **ONLY FEMALE CANDIDATES** **Guest relations managers are tasked with a wide variety of duties. Some, but not all, of these duties include**: - **Greeting clients.** Greeting guests as they arrive makes a great first impression and helps them feel more at home. - **Coordinating check-ins and check-outs.** Guest relations managers help the front desk...

  • Guest Relation Executive

    3 weeks ago

    Gurgaon, India STEMFORD INDIA PVT LTD Full time

    Guest Relation Executive / Exp. 0-5 Yrs / Airport and gurgaon sec-28 salary-1.75-2.5lacs Responsible for the Sales & Operation of the Outlet. Ensure a warm welcome to all guest & provide an ever-lasting experience Well verse about the Product & should be able to do suggestive & upselling Track inventories of all the items on daily basis Required min...

  • Guest Relations Executive

    5 days ago

    Gurgaon, Haryana, India Experion Developers Full time

    We are looking for Guest Relations Executives for Sales for our projects on Dwarkaexpressway.Educational Qualification - Graduation in any streamRequired Experience years of experience.JD:Greeting the customers visiting at the site and making them seated at the café. Understanding the brief about the product and showing the sample flat to the customer...

  • Guest Relations Executive

    5 days ago

    Gurgaon, Haryana, India Experion Developers Full time

    (Dwarkaexpressway)We are looking for Guest Relations Executives for Sales for our projects on Dwarkaexpressway.Educational Qualification - Graduation in any streamRequired Experience years of experience.JD:Greeting the customers visiting at the site and making them seated at the café. Understanding the brief about the product and showing the sample flat to...

  • Guest Relation Executive

    7 days ago

    Gurgaon, India STEMFORD INDIA PVT LTD Full time

    Job Title: Guest Relation Executive/ Report to: GRAM/GRDM/GRM Location: Delhi NCR/ Gurgaon Main Responsibilities / Job Summary: 1. GRE/Sr. GRE is responsible for the Sales & Operation of the Outlet. 2. He/She ensures a warm welcome to all guest and provide an ever-lasting experience 3. He/She should be well verse about the Product and should be able to...

  • Guest Relation Executive

    4 weeks ago

    Gurgaon, India GenXHire Services Private Limited Full time

    Job Title **Executive - Guest Relations** Location Gurgaon Duties & Responsibilities - Handling complaints and concerns in an efficient and timely manner. - Providing excellent customer service as per the mall standards. - Providing information regarding the mall, brands and any other activities happening within the mall. - Promote services and provide...

  • Guest Relation Executive

    5 days ago

    Gurgaon, Haryana, India STEMFORD INDIA PVT LTD Full time

    Guest Relation Executive / Exp. 0-5 Yrs / Airport and gurgaon sec-28salary lacsResponsible for the Sales & Operation of the Outlet.Ensure a warm welcome to all guest & provide an ever-lasting experienceWell verse about the Product & should be able to do suggestive & upsellingTrack inventories of all the items on daily basisRequired min 10+2 or GraduateNature...

  • Guest Relations Executive

    5 days ago

    Gurgaon, Haryana, India La decoller Pvt Ltd Full time

    Responsibilities Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance...

  • Guest Relations Executive

    2 weeks ago

    Gurgaon, India Experion Developers Full time

    (Dwarkaexpressway) We are looking for Guest Relations Executives for Sales for our projects on Dwarkaexpressway. Educational Qualification - Graduation in any stream Required Experience - 1 - 10 years of experience. **JD**: Greeting the customers visiting at the site and making them seated at the café. - Understanding the brief about the product and...

  • Guest Relation Executive

    4 weeks ago

    Gurgaon, India deneb and pollux Full time

    Welcome guests during check-inand giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivalsand departures. - Coordinatingand multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the...

  • Guest Relations Executive

    5 days ago

    Gurgaon, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally.Guest Relationship ExecutiveWork DynamicsWhat this job involvesRelevant customer service experience in Retail, Hospitality or Corporate sector. Primarily a soft services position. HK experience in hospitality related field like hotels preferred. Proficiency with Microsoft Word, Excel and PowerPoint....

  • Guest Relation Executive

    7 days ago

    Gurgaon, India Sigma Consultancy Services Full time

    Urgent requirement Guest Relationships Manager for Gurgaon location sector 43. Job Responsibilities: - Welcoming guest and visitors. - Front office operations. - Will be responsible for day to day activity, Various action plans etc. - Managing conference call and meetings. - Assist the seniors. - Handling call. - Ensure office decorum. - Maintenance of...