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Guest Relation Executive

4 months ago

Gurgaon, India GenXHire Services Private Limited Full time

Job Title **Executive - Guest Relations**

Location Gurgaon

Duties & Responsibilities
- Handling complaints and concerns in an efficient and timely manner.
- Providing excellent customer service as per the mall standards.
- Providing information regarding the mall, brands and any other activities happening within the mall.
- Promote services and provide information about the same.
- Record all necessary data and information in the designated registers every day.
- Should be able to handle all the customers without bias and prejudice and with right attitude.
- Coordinate with housekeeping for cleaning of washrooms and floors.
- Taking regular round of the mall to ensure cleanliness of common areas.
- Collecting guest feedback along with his likes and dislikes.
- Provide support to other functions as and when required. Job Specifications
- Good communication and presentation skills
- Good organizational and interpersonal skills
- A positive attitude and outgoing personality are essential.
- Good command of English language (written and verbal).
- Must possess strong time management skills, and active listening skills.
- Familiar with basic MS office, word, excel etc.
- Sound decisions making ability.
- People Management

Experience Qualification
- Any Graduate
- Overall Experience 0-2 years
- Type of industry Hotel / Retail / Commercials / Interiors Essential Experience

**Salary**: Up to ₹50,000.00 per month

Application Deadline: 25/08/2023