Customer Service Matchmaker

6 months ago


Delhi Delhi, India RishtaSite.com Full time

Location: Delhi

**Salary**: INR 480,000 to INR 540,000 Per year

Experience: 1 to 4 years

**Skills Required**: Client Interaction, Customer Service, Data Quality, Lead Generation

**Skills needed-** Customer interaction, Sales, achieving target, generating business, profile enhancement, SLA Management, Team audit, Coaching, training, and hiring.
**Location
**Experience-** 1-4 Years
**Relevant experience
- **1 year is needed
**Budget-** 4.80 LPA-5.40 LPA (salary will vary as per experience)
**Shift timings-** 10pm-7 am
**Notice period-** Immediate-15 days
**Interview process-** F2F only
**Communication: -** Fluent in English, Hindi and Punjabi
**Working Days
- **6 Days working (1st and 3rd Saturday are off)

**Roles & Responsibilities**:
1. Get Member Connected:

- Facilitate connections between members based on preferences and profiles.
- Ensure a seamless onboarding experience for clients.
2. Client Feedback:

- Collect and analyze feedback from clients to continuously improve services.
- Address and resolve client concern promptly.
3. Open Client Preferences:

- Understand and open preferences of clients to enhance matchmaking accuracy.
- Suggest and implement improvements based on client preferences.
4. Business Opportunity:

- Identify and source new business opportunities to expand the customer base.
- Contribute to the growth and success of the matchmaking service.
5. Renewal Target:

- Maintain a renewal target of 80% by fostering strong client relationships.
- Proactively engage with clients for renewals.
6. Profile Enhancement:

- Regularly enhance profiles to showcase the best attributes of members.
- Ensure accuracy and completeness of member profiles.
7. Coaching and Team Audit:

- Provide coaching to the team on customer service best practices.
- Conduct regular audits to ensure service quality and adherence to processes.
8. SLA Management:

- Maintain a Service Level Agreement (SLA) of 90% for response and resolution times.
- Implement improvements to meet or exceed SLA standards.
9. Quality Score Maintenance:

- Ensure a consistent quality score of 90% for all customer interactions.
- Implement measures to improve call quality.
10. Wow Experience Culture:

- Foster a culture of delivering wow experiences to clients.
- Implement initiatives to exceed customer expectations.
11. Team Management:

- Manage the customer service team effectively.
- Handle escalations and maintain a zero-escalation goal.
12. Training and Hiring:

- Train the team on customer life cycle, challenges, and retention strategies.
- Hire team members as per business needs, ensuring a skilled and motivated workforce.

**Skills Required**:
1. Honesty: Maintain transparent and truthful communication with clients and team members.
2. Communication Skills:

- Strong written and oral communication skills in Punjabi and English.
- Effective negotiation skills.
3. Empathy: Demonstrate empathy towards clients and team members.
5. Retention Skills: Proven ability to retain clients and foster long-term relationships.
6. Client-Centric Behavior: Prioritize and align services with client needs and expectations.
7. Active Listening: Skillful in actively listening to client concerns and feedback.
8. Customer Happiness Centric: Focus on ensuring customer happiness and satisfaction.
9. Creative Skills: Think creatively to enhance matchmaking and client experiences.
10. Coaching Skills: Ability to coach and develop team members.
11. Client Loyalty Skills: Implement strategies to build and maintain client loyalty.
12. Detail Oriented: Pay meticulous attention to detail in all aspects of service delivery.
13. Solution-Focused: Approach challenges with a solution-oriented mindset.
14. Language Proficiency: Proficient in Punjabi, English, and Hindi.

**Salary**: ₹480,000.00 - ₹540,000.00 per year

Schedule:

- Day shift
- Night shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Client Interaction, Customer Service: 2 years (preferred)
- Data Quality, Lead Generation: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9988008760



  • Delhi, India Pinaka Consultancy Full time

    Interview mode ---- Walk-in Job Title: Customer Service Matchmaker Location: Netaji Subhash Place **Salary**: Up to 45,000 INR per month Roles & Responsibilities: Get Member Connected: - Facilitate connections between members based on preferences and profiles. - Ensure a seamless onboarding experience for clients. Client Feedback: - Collect and analyze...


  • Janakpuri, Delhi, Delhi, India Rishtasite.com Full time

    **Skills needed-** Customer interaction, Sales, achiveing target, generate business, profile enhancement, SLA Management, Team audit, Coaching, training and hiring. **Location **Experience-** 1-4 Years **Relevant experience - **1 year is needed **Budget-** 4.80 LPA-5.40 LPA (salary will vary as per experience) **Shift timimgs-** 10pm-7am **Notice period-**...

  • Cs Matchmakers

    6 months ago


    Delhi, India Orbitouch Outsourcing Private Limited Full time

    _**Urgent opening || CS Matchmakers || NSP, Delhi**_ **Profile: - CS Matchmakers (Only male)** **Experience: - Min 4 Years** **CTC: - Upto 6 LPA** **Location: - NSP, Delhi** **Working Days: - 6 Days (Alternate Saturday off) (Rotational Shift)** **Shift timing: - (1pm to 10pm) (10pm to 7am)** - Get member connected - Get feedback from clients -...


  • Pitampura, Delhi, Delhi, India Rishtasite.com Netaji Subash Place New Delhi Full time

    Job Description: As a matchmaker, your primary responsibility is facilitating successful matches between clients based on their preferences and needs, ultimately helping them find a suitable partner for marriage. Your role involves understanding client preferences, sharing potential matches, managing rejections, and ensuring client satisfaction throughout...


  • Delhi, Delhi, India FRND Full time

    At FRND, we are redefining the way people connect by building a social platform that's not just engaging but also safe, inclusive, and fun.We're seeking a dynamic and motivated Strategic Community Engagement Specialist to join our team. As the ideal candidate, you will be responsible for building and maintaining strong relationships with users, understanding...


  • Delhi, Delhi, India SPRING RAISE SERVICE Full time

    **1.Lead gen process** **Shift 5am to 2pm** **Salary upto 20k ; depend on experience and last sal as well** **Freshers upto 17k** **One side cab** **Huge incentives** **2.**Hiring for UK process Shift timings - 3pm to 12am Job role - sales Process - insurance Salary upto 20-27k Location - saket Huge incentives One side cab Fixed shift Fixed...


  • Delhi, India FRND Full time

    Overview:We are seeking a dynamic and motivated Content and Community Associate - Hindi to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction. This role requires exceptional communication skills and a...


  • Delhi, India FRND Full time

    Overview:We are seeking a dynamic and motivatedContent and Community Associate - Malayalamto join our team. The ideal candidate will be responsible for building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction. This role requires exceptional communication skills and...


  • Delhi, India FRND Full time

    Overview:We are seeking a dynamic and motivated Content and Community Associate - Malayalam to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction. This role requires exceptional communication...


  • Delhi, India FRND Full time

    Overview:We are seeking a dynamic and motivated Content and Community Associate - Malayalam to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction. This role requires exceptional communication skills...

  • Customer Service

    6 months ago


    Delhi, Delhi, India Hirex Full time

    **Customer Service Responsibilities list**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...

  • Customer Service

    6 months ago


    Delhi, Delhi, India Hirex Full time

    **Customer Service Executive Requirements** - A bachelor’s degree in administration or a related field. - A minimum of **1+** years of experience as a customer service representative. - Superior written and oral communication skills. - Leadership skills to guide and improve a team. - Data entry and basic computer skills. - Knowledge about customer...

  • Customer Service

    3 months ago


    Delhi, Delhi, India Boost Tech Full time

    Company type - Hair studio **Job Title: Executive or Sr. Executive - Lead Optimization (Customer service)** **Main Job Tasks and Responsibilities**: - Provide detailed information to callers about company services and products. - Manage inquiries and accurately record customer requests in specified forms, software, and web portals (training will be...


  • Delhi, India FRND Full time

    Overview:We seek a dynamic and motivated Content and Community Associate-Telugu to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction. This role requires exceptional communication skills and a passion...

  • Customer Service

    6 months ago


    Delhi, Delhi, India Talan Enterprises Private Limited Full time

    Monitor and report results against established key performance indicators including clear weekly reporting metrics - Assist and coach Customer Service leaders and Schedulers - Enforce employee accountability with regard to safe work environment, quality and efficiency - Regular tendering of the services - Support in management and responsibility for tracking...

  • Telesales Advisor

    6 months ago


    Pitampura, Delhi, Delhi, India Rishta Site.com. Netaji Subash Place New Delhi Full time

    **Job Title** - Sales Advisor - Matrimonial Service (International) **About the company**: RishtaDepot is a global matchmaking service predominantly providing matchmaking services for Indians in UK, USA, Canada, and Australia. With continuous growth and success across the globe, we are seeking a Sales Advisor for our New Delhi Office. **Key...

  • Client Coordinator

    3 weeks ago


    Greater Kailash, Delhi, Delhi, India Greduate Full time

    **Job Title - Client Coordinator** **Location - Greater Kailash 2, Delhi** **Salary - up to 30k** **Experience - 2-5 yrs (**preferably in the matrimonial or service industry**)** **Employment Type**: Full-Time **Contact via whatsapp - 7355462188** **Key Responsibilities**: 1. **Client Conversion & Sales**: - Engage with unpaid clients to highlight the...

  • Customer Service

    6 months ago


    Delhi, India ESATISFY HR SOLUTIONS Full time

    Join for the Magic Pin Process! **Industry**: Customer Service - Blended Process **Work From Home**: After 1 Month of Training **Shifts**: Rotational with 1 day off **Eligibility**: Undergraduates with minimum 6 months BPO experience **Location**: Moti Nagar, Delhi **Salary**: ₹16K CTC, ₹15,300 in-hand **Batch Date**: 20th Nov **Requirements**:...


  • Delhi, Delhi, India TapGro Full time

    **Position Overview**: As a Customer Service Associate, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves interacting with customers through various channels, addressing inquiries, resolving issues, and maintaining a positive and helpful attitude. **Key Responsibilities**: **1. Customer...


  • Delhi, Delhi, India VisionaryHire Full time

    **-Profile - Customer Service Executive** **Job responsibilities;** - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Standardizing the customer service delivery of an organization - Performing quality assurance surveys with...