Chat & Email Support
2 months ago
**Key Responsibilities**:
- Issue Resolution: Troubleshoot customer problems, provide accurate information, and offer appropriate solutions to ensure customer satisfaction.
- Product Knowledge: Develop a comprehensive understanding of the company's products, services, and policies to effectively address customer inquiries and concerns.
- Communication: Communicate with customers in a professional and courteous manner, demonstrating active listening skills and empathy while maintaining a customer-centric approach.
- Documentation: Accurately document customer interactions, issues, and resolutions in the customer support system.
- Quality Assurance: Ensure adherence to company guidelines and customer service standards, aiming for high-quality service delivery.
**Qualifications**:
- Excellent written and verbal communication skills with strong grammar and spelling proficiency.
- Strong problem-solving skills, with the ability to think quickly and provide accurate and effective solutions.
- Attention to detail and strong organizational skills to effectively manage and prioritize tasks.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
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