Customer Service Executive-loan Center

3 months ago


Visakhapatnam Andhra Pradesh, India IDFC FIRST Bank Full time

Job Title
- Customer Service Executive
Function
- Customer Experience

**Job Purpose**:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company
**Roles & Responsibilities**:
Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
Explore business opportunities and faster resolution time with appropriate close looping.
Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
Improving brand image on complaints and grievance handling mechanism.
**Educational Qualifications**:
Graduate - Any Graduation
Post Graduate - Any Post-graduation
**Experience**:
Minimum 2-3 years into Customer Service



  • Visakhapatnam, Andhra Pradesh, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Customer Service Executive **Function/ Department**: Customer Experience **Job Purpose**: The role entails the responsibility of generating business through different channels. It includes administering and training a team of executives to expand business in that particular locality/branch. **Roles & Responsibilities**: Sourcing and...


  • Gwalior, Madhya Pradesh, India IDFC FIRST Bank Full time

    **Role/Job Title**: Customer Service Executive - Loan Center **Function/ Department**: Service Job Purpose: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company **Roles & Responsibilities**: Team Management -- Team leaders are in...


  • Visakhapatnam, India IDFC FIRST Bank Full time

    Job Title – Customer Service Executive Function - Customer Experience  Job Purpose: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. Roles & Responsibilities: Will be required to provide excellent customer...

  • Process Executive

    2 weeks ago


    Visakhapatnam, Andhra Pradesh, India LEKHANA CONSULTING Full time

    Position: Process Executive - Retail Assets [Housing Loan] Reporting to: RAPC HEAD / Regional Head / Head of Home Loan Position Purpose: As a Process Executive, the role involves overseeing and managing customer and builder APF (Approved Project Finance) proposals, ensuring accuracy and adherence to processes. **Responsibilities**: Data Entry: Accurately...

  • Call Center Executive

    3 weeks ago


    Visakhapatnam, Andhra Pradesh, India Mahatma Gandhi Cancer Hospital & Research Institute Full time

    The Call Center Executive is responsible for managing incoming and outgoing calls from patients, providing information about the hospital’s services, scheduling appointments, addressing inquiries, and ensuring excellent patient experience. This role requires strong communication skills, patience, and the ability to handle sensitive medical information with...


  • Visakhapatnam, Andhra Pradesh, India Mahatma Gandhi Cancer Hospital & Research Institute Full time

    The Call Center Executive is responsible for managing incoming and outgoing calls from patients, providing information about the hospital’s services, scheduling appointments, addressing inquiries, and ensuring excellent patient experience. This role requires strong communication skills, patience, and the ability to handle sensitive medical information with...

  • Loan Executive

    3 months ago


    Noida, Uttar Pradesh, India Fab Mediatech Pvt Ltd Full time

    **1. Job Description: Loan Telesales Executive** - **Overview** Fab Mediatech Pvt. Ltd. is a leading provider of financial solutions, specializing in car loans, business loans, and other financial products. We are seeking a highly motivated Tele Sales Representative to join our dynamic team. This role offers an exciting opportunity for individuals with...

  • Loan Executive

    5 months ago


    Noida, Uttar Pradesh, India Fab Mediatech Pvt Ltd Full time

    **1. Job Description: Loan Telesales Executive** - **Overview** Xcel Marketing is a leading provider of financial solutions, specializing in car loans, business loans, and other financial products. We are seeking a highly motivated Tele Sales Representative to join our dynamic team. This role offers an exciting opportunity for individuals with excellent...


  • Visakhapatnam, Andhra Pradesh, India 2nidi Financial Service Full time

    Must have key skills - **FEMALE **_ Calls, outbound calling, Communication Skills, Tele calling, Cold Calling Most preferable from: - **Experience in insurance, loan ,credit card, real-estate domain**_ What you'll do - Dialing Customers and explaining the product and services offered by the company. - Contacting new customers as well as prospective...


  • madhya pradesh, India Tathastu Life Center Full time

    Company Description Tathastu Life Center is a leading provider of holistic wellness and personal development solutions tailored to the corporate and institutional sectors. The company focuses on empowering organizations to foster healthier, more resilient, and productive teams by integrating wellness initiatives into the workplace. Role Description This...

  • Loan Executive

    2 months ago


    Noida, Uttar Pradesh, India Skill genie Advisors LLP Full time

    Job Description (Tele calling Executive) - Responsible for retaining and expanding the company's base of customers of Mortgage., Home Loan LAP (Loan Against Property) and facilitate Sales ClosureDevelop relationship with Builders, Realtors and corporate to leverage business.Business development and sourcing of home loan customers from various channel...

  • Loan Executive

    3 months ago


    Noida, Uttar Pradesh, India ConsultantKart.com Full time

    Job Title**:LOAN EXECUTIVE** **Job Summary**: **Responsibilities**: - Additionally, they manage documentation, timelines, and provide customer service. - Review loan documents for completeness and compliance with company policies. - The role involves attention to detail, adherence to policies, and staying informed about industry changes. - Prepare and...

  • Loan Executive

    6 months ago


    Lucknow, Uttar Pradesh, India Chandigarh University Full time

    **Loan Executive** Key Responsibilities: - Student Consultation and Counseling: - Provide personalized financial counseling to students and families regarding education loan options, eligibility criteria, and repayment strategies. - Assist borrowers in understanding the terms and conditions of various loan programs, including federal, private, and...


  • madhya pradesh, India Tathastu Life Center Full time

    Company DescriptionTathastu Life Center is a leading provider of holistic wellness and personal development solutions tailored to the corporate and institutional sectors. The company focuses on empowering organizations to foster healthier, more resilient, and productive teams by integrating wellness initiatives into the workplace.Role DescriptionThis is a...


  • Andhra Pradesh, India IDFC FIRST Bank Full time

    Job Summary:The role of Tractor Loan Relationship Manager at IDFC FIRST Bank involves providing financial solutions to meet the requirements of Tractor Loan customers and ensuring value-added customer service. The successful candidate will collaborate closely with the product and operations teams to drive effective customer acquisition, servicing, and...


  • Andhra Pradesh, India IDFC FIRST Bank Full time

    Job Summary:The Tractor Loan Relationship Manager is responsible for providing financial solutions to meet the requirements of Tractor Loan customers and ensuring value-added customer service. This role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening.Key Responsibilities:Acquire...

  • Valuer-gold Loan

    7 months ago


    Andhra Pradesh, India IDFC FIRST Bank Full time

    **Role/Job Title**: Valuer-Gold Loan **Business**: Retail Banking **Function/ Department**: Gold Loan **Place of work**: Pan-India **Roles & Responsibilities**: '- Gold loan valuation using standard methods - Perform all checks required to perform purity of the collateral with all means - Ensure case disbursed within stipulated TAT - Go to nearby branch...

  • Loan Executive

    3 months ago


    Kanpur, Uttar Pradesh, India Khatabook Full time

    **Position**: Loan Officer **Location**: Kanpur **Salary**: ₹18,000 - ₹20,000 per month **Experience**: 1-3 years in a related field (preferably in loans) **Industry**: Unsecured Loan Process **Employment Type**: Full-time **Key Responsibilities**: - Evaluate customer eligibility and verify financial documents. - Provide accurate information on loan...

  • Loan Executive

    2 months ago


    Agra, Uttar Pradesh, India Khatabook Full time

    **Position**: Loan Officer **Location**: Agra **Salary**: ₹20,000 - ₹22,000 per month **Experience**: 1-3 years in a related field (preferably in loans) **Industry**: Unsecured Loan Process **Employment Type**: Full-time **Key Responsibilities**: - Evaluate customer eligibility and verify financial documents. - Provide accurate information on loan...

  • Loan Executive

    2 months ago


    Gorakhpur, Uttar Pradesh, India Khatabook Full time

    **Position**: Loan Officer **Location**: Gorakhpur **Salary**: ₹18,000 - ₹20,000 per month **Experience**: 1-3 years in a related field (preferably in loans) **Industry**: Unsecured Loan Process **Employment Type**: Full-time **Key Responsibilities**: - Evaluate customer eligibility and verify financial documents. - Provide accurate information on loan...